Assistant Manager Hr Services China
Current• Lead for HR Processes Optimization Project. As topic owner, to optimize and continuously improve employee lifecycle process. Align with policy owner and HRIT to simplify process and seek for automation solution (such as online solution for contract renew, voluntary exit, keyword search for HR Policy etc) to increase efficiency and accuracy. As key stakeholder to exchange SSC SLA and update process status with global central AG weekly. Arrange regular global meeting with central SSC and IT team to steer the whole project milestone, monitor testing phase, exchange optimization solution and share experience. • Fully responsible for data accuracy and steering system maintenance to ensure accuracy rate steady as 100% correct. • As data owner for data and report, provide tailormade visual report on Tableau based on regular review or management’s requirements. • HR Contact Center Management including solving Tier Three questions and quality control to ensure SLA achievements. Set target and provide training plan to team members to ensure high quality output and task fulfillment. Quarterly process rotation and comprehensive work instruction to ensure each team member in control of full lifecycle process knowledge. • Drive for SSC Transformation. Act as representative from China side to participate global SSC Transformation project. Lead for HR Promotion project based on global target to enhance employee experience.• Provide professional advice and solution to HRBP on ER cases such as mutual agreement, disciplinary action, dismissal. • Act as data protection officer, to review and control data, employee P file and reporting process to ensure compliance and to meet data protection law and audit. Strictly execute minimize data rule to proactively recognize risk and evaluate requesting purpose. • Fully responsible for building HR Knowledge base platform to ensure user can find necessary information within 4-clicks and fulfill authority control.
