As the owner of a Chinese cuisine restaurant business in the UK, I work with a business partner to oversee all aspects of operations, from managing day-to-day tasks to developing long-term business strategies. My responsibilities include ensuring the highest standards of service and food quality, maintaining financial health, and leading a team to deliver outstanding customer experiences. I also manage supplier relationships, oversee budgeting, and create marketing initiatives to grow the brand. Currently, our business encompasses both online and offline sales, and we also serve as a food supplier for high-end student accommodations

1. Customer experience design2. Sales team management3. Lead business development and success4. Retail store opening and closing process and procedure

1. Manage a 40+ team which including 3 central order pools to cover 13 stores’ stock orders ( SKU>50,000)2. Optimize the quality of stock structure to control lost and contribute higher back margin3. Make procedure and process of receiving and return、cycle count、store and warehouse management

Training strategy and planLearning projects