Xiaoshan Zhang Email & Phone Number

Sydney, Ns, Ca

Sydney, Nova Scotia, Canada

Leadership & Direction: Provided overall leadership and direction, managed resources, and facilitated collaboration with local businesses and the community, leading to increased opportunities for students.• Performance Evaluation: Evaluated society performance and implemented necessary improvements, ensuring the society’s objectives were met efficiently

Sydney, Nova Scotia, Canada

Sydney, Nova Scotia, Canada

Nova Scotia, Canada

Client Relationship Management: Established and maintained long-term relationships with clients, ensuring satisfaction and loyalty, resulting in high client retention.• Support & Analysis: Provided timely and effective support, analyzed client needs to offer personalized solutions, enhancing client trust and engagement.• Resource Integration: Coordinated internal and external resources to deliver comprehensive services, ensuring tasks were completed on time and meeting client expectations.

Sydney, Nova Scotia, Canada

Office Duties: Answered phone calls, responded to emails, and managed correspondence, ensuring smooth office operations.• Tax Filings: Processed tax filings and organized filing systems, contributing to timely and accurate financial reporting.• Customer Relations: Greeted guests and fostered positive relationships, enhancing customer satisfaction and company reputation.

Guangzhou, Guangdong, China

Sales Channel Development: Developed and managed product sales channels, provided daily support, and conducted routine analysis, leading to improved sales performance.• Incentive Plans & Data Management: Formulated incentive plans, managed data forms, and tracked performance, resulting in enhanced employee motivation and productivity.• Customer Support: Addressed customer service issues and followed up on financing progress, improving customer satisfaction and service quality.

Guangzhou, Guangdong, China

• Salary Management: Managed salary accounting and production, established welfare systems, and ensured timely salary payments, contributing to employee satisfaction.• Recruitment & Administration: Handled recruitment, drafted contracts, and maintained daily operations, ensuring a well-functioning organization

Guangzhou, Guangdong, China

• Risk Control: Formulated project admittance criteria, reviewed processes, and implemented risk control measures, reducing potential risks and ensuring project success.• Team Management: Recruited and trained risk control specialists, managed audit and post-loan departments, leading to improved operational efficiency.

Guangzhou, Guangdong, China

• Risk Management: Implemented risk control policies, managed overdue indicators, and ensured client satisfaction, contributing to reduced risk and improved client relationships.• Team Development: Assessed, trained, and coached customer service and risk control specialists, enhancing their professional skills and performance.

Guangzhou, Guangdong, China

• Customer Service: Managed customer interactions, handled complaints, and maintained contract information, ensuring high customer satisfaction.• Account Management: Monitored loan accounts, collected overdue payments, and ensured service recognition, contributing to improved financial performance

United States

➢ After receiving the training from the department manager, monitor the operation of the carousel, roller coaster, jumping machine, bumper cars and other entertainment facilities;➢ Explain the use of each item and matters needing attention for visitors in English, and answer their relevant questions and doubts;➢ During the tenure of the position, I greatly improved my oral English skills and was able to communicate with the local Americans in terms of culture and life, which was recognized by the employer

Education record

Bachelor Of Business Management, Accounting, 88.6%

Activities and Societies: CEO of Distributors Campus Simulation Internship ➢ Lead the team to understand the operation process.