Xiaoting Wang Email & Phone Number

Westmount, Quebec, Canada

Montreal, Quebec, Canada

Kirkland, Quebec, Canada

Pointe-Claire

Montreal, Quebec, Canada

-Commit to offering an outstanding customer service experience by connecting and building rapport with wide variety of customers-actively listen to customers ,ask the right questions,and offer solutions(service and products)which cater to customer needs-drive the sales of fido products and services by consistently meeting and exceeding individual sales target-be at ease working In a structured and goal-oriented environment (sales,call duration,quality,customer retention)-complete accurate transactions in an effective and precise manner with an attention to detail -adapt and deal effectively with a wide variety of situation and assist with complex customer issues by providing favorable solutions-take ownership to resolve issues from beginning to end and effectively resolve issues during the first contact -incorporate feedback on a regular basis, to improve personal and professional development

China

To achieve top one result and received the Top New Advisor award for the year 2012To identify and maintain relationships with current and prospective clientsTo identify potential high value customers , open bank account for premium customersTo provide excellent services to customers and ensure all enquiries and complaints are accurately and effectively to meet customer satisfaction.To complete sales tasks as assigned (premier account opening, deposits, mutual fund,insurance etc.) To proactively manage a portfolio of Premium clients, acquire new HSBC clients and upgrade existing clients through becoming the trusted financial advisor to them and regularly review to identify cross selling opportunities and embed client loyalty by meeting / fulfilling all their needs.To listen to customers to identify and understand their current and future financial needs, and present the right solution to meet those needs.To build effective relationships with clients to retain and develop sustainable relationships.To timely prepare submit daily/ weekly reports on sales statusTo support SBM in implementing Sales &Service plan for the department. Ensures the targets set under Sales &Service programs are met.To perform other branch operational duties such as account opening maintenance as assigned To train new hires on procedures to increase office efficiency and accuracy.To ensure compliance, operational and system controls in accordance with HSBC regulatory standards and government relations.