Xiaoxia Chen Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Boutique Performance:Assist brand manager in setting sales targets, KPIs, and annual action plans.Provide monthly reports on sales, customer service metrics, and event engagement.Coordinate indoor events for new openings and collaborate with partners to exceed targets.Monitor CRM activities for high-quality customer service and support staff in VIP client engagement.Team Management Responsibilities:Supervise and oversee daily activities, including security.Conduct daily briefings, delegate tasks, and provide comprehensive training.Transmit relevant documents and enforce grooming guidelines.Foster a positive atmosphere through team-building activities.Boutique Operations Management:Coordinate new boutique openings, ensuring compliance with protocols.Enforce guidelines for sales, financial, and security protocols.Monitor boutique maintenance and address issues promptly.Stock Control Responsibilities:Implement effective stock controls and oversee inventory quality.Lead daily and monthly inventory audits and manage stock transfers.Coordinate replenishment of carrier bags and communicate stock issues promptly.Visual Merchandising Oversight:Monitor the team to ensure merchandise presentation meets visual merchandising standards.Maintain cleanliness and organization in the boutique to enhance the shopping experience.

Dubai, United Arab Emirates

Key Responsibilities:Supervisor: Collaborate with the boutique manager to provide comprehensive training sessions for team, ensuring they are equipped with the knowledge and skills necessary to meet their targets and Key Performance Indicators (KPI). Support the implementation of the brand’s esteemed merchandising standards and catering to maintain the boutique’s high- quality presentation and customer experience. Assist the boutique manager in conducting inventory assessments and replenishing stock in adherence to Franck Muller’s established procedures and policies, maintaining optimal product availability for customers. Take meticulous care in inspecting the quality of watch movements and batteries, ensuring that all pieces are handled with precision and attention to detail to maintain their perfect selling condition. Exceeded personal sales targets and actively assisted colleagues in developing and executing Customer Relationship Management (CRM) strategies to drive boutique performance and achieve collective targets.

Chengdu, Sichuan, China

• Developed, motivated and coached boutique staff on a day-to-day basis, with regards to selling products, providing exceptional client service, in partnership with CRM coach under the supervision of the boutique manager. • Was responsible for the integration and training of new comers.• Cultivated new VIP clients and developed strong relationships that led to strengthening brand loyalty and successfully managed to invite them to attend Cartier High Jewelry Exhibitions both locally (Shanghai) and internationally (London, South Korea, and Hong Kong).• Was appointed as a VIP clients’ assistant in Cartier High Jewelry Exhibition which took place in Seoul, South Korea, 2018. Guided and provided exceptional customer service to all VIP clients from all over the world and helped generate sales.• Efficiently developed the client portfolio and executed targeted CRM actions.• Managed and executed a surprise wedding proposal ceremony for VIP clients who purchased high-end engagement rings. • Participated in the implementation of Visual Merchandising guidelines.• Participated in the daily opening and closing of the boutique.• Provided the highest level of customer service to support the growth of sales.• Partnered with team members to successfully resolve escalated client concerns.• Assisted in the management of optimal levels of inventory and ensured optimum boutique maintenance that reflected the brand standards.• Constantly achieved individual and boutique targets.

Dubai

• Ensured implementation of Brand’s Initiatives, policies and procedures.• Adhered to and implemented all brand initiatives as directed. • Developed clientele database through CRM initiatives. • Ensured superior level of customer service was given at all times. • Achieved both individual and boutique sales targets on a daily and monthly basis. • Resolved customer issues and requests in an efficient and professional manner. • Maintained consistent, uncompromising high standards of cleanliness, presentation and customer service. • Maintained a cohesive, cooperative work environment by developing positive relationship with the team and supporting its members. • Was responsible for creating and managing shift schedules. • Prepared, coordinated and ensured complete and accurate inventories at all times.• Ensured stock levels were within agreed norms and monitored stock aging to ensure minimized stock obsolescence.• Managed stock transfers to optimize sales using stock already in the business.• Ensured effective merchandise displays as per the standards and guidelines.• Managed special orders, deliveries to customers and accounted payables.

Dubai

Dubai Mall Boutiques: IWC, Panerai and Baume & MercierSales & Customer Service :• Managed direct sales of luxury watch brands like IWC, Panerai and Baume & Mercier with a focus on delivering exceptional customer experience, and boosted sales.• Communicated with customers, understood their expectations and recommend products /brands that fulfilled those expectations. • Ensured that standard procedures were followed and company policies adhered to for all sales; maintained accurate sales records in the company’s system.• Gained extensive knowledge in fine Swiss watch making and product features; clarified watch features and functions to customers in an articulate manner.• Interacted with customers and collected feedback on products and services; recommended measures to management to improve overall customer experience.• Recorded and updated customer details in the CRM database as ready reference for future interactions; adhered to high standards of customer service while attending to VIP customers and fostered excellent customer relations. • Monitored competitor activities (brand performance, new brand introduction) and counteracted these through specific sales themes and promotional campaigns.• Resolved customer queries, and issues related to product returns; obtained customer feedback, inspected the watches and forwarded those to the service centre.Merchandising and Inventory:• Managed boutique displays to deliver and communicate the brand message; designed engaging window displays to attract customers to the boutique.• Conducted monthly stock taking to - determine inventory at hand, identify fast moving and slow moving items, replenish fast moving items and push sales of slow moving items.• Maintained a reliable procedure for handling cash, receipts, invoices and documentation; maintained record of sales transactions in the company’s system and generated daily sales report.