Xiaoying Chen Email & Phone Number

Shenzhen

1. Account Management: Analyze clients' supply chain demands, work out and maintain Client SOP regularly to improve the client experience.2. Supply Chain Management: Coordinate the communication between suppliers and the clients, keep track of the shipments and handle exceptions to ensure the smooth delivery process.3. Business Development: Provide space offerings and other related services to clients according to their needs to establish long-term relationships with the clients.4. Cross-department Cooperation: Work with cross-functional teams to resolve clients' issues and complaints to enhance clients satisfaction.

Shenzhen

1. Customer Service: Deal with the emails and feedback from customers via E-mails, social media platforms, application markets, etc., and summarize the suggestions and feedback from customers regularly to the production and R & D teams for investigation.2. Business Development: Follow up the requests of business partners to solve problems, push the process forward, and maintain cooperative relationships with the partners to ensure our work is well developed and delivered.3. Translation and Interpretation: Responsible for the translation and proofreading tasks, to ensure translation accuracy and quality.4. Team Management: Manage the workflow of the Overseas Business Department, and plan and coordinate the job duties of the team members summarize the commonly-used templates compile FAQ according to the suggestions and feedback of customers to improve customer service thoroughly.

Bachelor'S Degree, English

Education record