Xia Ying Lan Email and Phone Number

• Assist in classifying and inspecting problem requests with guidance, and elaborating problem analysis skills• Create comprehensive test scripts for problem tickets to ensure thorough testing in functional testing rounds• Execute functional testing for people software in the Absence Management module for major releases• Develop procedure documents as instructed by the supervisor• Collaborate closely with colleagues and cross-functional team members to achieve the goal of delivering the best client services

• Assigned the individual procurement requirement to the most appropriate procurement team, optimizing efficiency in the process• Generated and sent daily allocation reports to team managers, informing them about total purchase requisition.• Issued a convenience cheque to a new or existing vendor to ensure on-time payments• Communicated frequently with clients, managers, and coworkers to ensure smooth daily transition• Closed purchase orders for the client in SAP, and released the funds to the designated cost center• Extended contracts based on client’s requirements to meet client’s expectations

• Identified and resolve any issue in inventory management and processes• Maintained inventory data integrity ensuring accuracy and efficiency for order assembly• Generated 5 reports daily and analyze to identify inventory opportunities and monitor flow, partnering with both internal and external parties to secure orders • Acted as the liaison between the stakeholder and Supply Chain department to ensure smooth flow of inventory, including the communication of any PO or inventory flow issues• Conducted monthly cycle counts of inventory materials based upon inventory classification• Analyzed current and historical inventory and sales performance to make recommendations

- Event planner and organizer;- Provide solutions to all questions and guidance to members;- Maintain and update all of the senior’s data;- Supervising all charitable donations (cash, items, etc.).

● Provided detailed insight of college functions and services by Algonquin College to studentsbody● Answered student questions and concerns on time developing strongcommunication and conflict resolution skills● Assisted supervisor and colleagues with day-to-day functions of department enhancinginterpersonal skills● Tracked client visits and using that data to streamline or further enhance services

● Collected and organized data, converted it into formats such as Microsoft Excel to conduct analysis● Worked collaboratively with my colleagues and senior analysts to discuss and generate recommendations based on the research data● Prepared reports based on study results, and discussed those reports and findings during the team meetings● Created a variety of visualizations and/or presentations by using software tools includingExcel, PowerPoint, Acrobat, and Prezi