Xigda Castro Email and Phone Number
Committed to put into practice my skills and knowledge in Addictions, Mental Health Care and customer service.
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Community Outreach SpecialistThe Independent Living Centre Of Waterloo Region Aug 2014 - PresentKitchener, Canada Area- providing people with physical disabilities to lead full, active and independent lives in Waterloo Region- providing service at home, at work, at school, or out in the community, with assistance with a wide range of activities of daily living, all of which are directed by the consumer such as morning and bedtime routines, bathing/showering, washroom assistance, transferring, range of motion exercises, meal preparation including bulk meal preparation, light housekeeping and grocery… Show more - providing people with physical disabilities to lead full, active and independent lives in Waterloo Region- providing service at home, at work, at school, or out in the community, with assistance with a wide range of activities of daily living, all of which are directed by the consumer such as morning and bedtime routines, bathing/showering, washroom assistance, transferring, range of motion exercises, meal preparation including bulk meal preparation, light housekeeping and grocery shopping Show less -
Consumer Service CoordinatorThe Independent Living Centre Of Waterloo Region May 2016 - Nov 2022Greater Kitchener-Cambridge-Waterloo Metropolitan Area-responsible for scheduling and information management within the Attendant Services programs and consumers-Scheduling Coordinator providing comprehensive scheduling services including regular, vacation and relief coverage and maintain schedule documentation with the QHR database and Alayacare -use computerized scheduling system to accurately assign new referrals to caregivers on a timely basis-assign on the basis of consumer's needs-assure that each day's visits are properly… Show more -responsible for scheduling and information management within the Attendant Services programs and consumers-Scheduling Coordinator providing comprehensive scheduling services including regular, vacation and relief coverage and maintain schedule documentation with the QHR database and Alayacare -use computerized scheduling system to accurately assign new referrals to caregivers on a timely basis-assign on the basis of consumer's needs-assure that each day's visits are properly scheduled out for the correct day-be responsible for maintaining scheduling system so records are accurate and complete-assure that updates are input daily as submitted by attendants -reassign attendants to consumers as needed and process paperwork related to changes-communicate appropriately with attendants staff, consumers, family and other contacts LHIN -CCAC and accurately relays messages as needed-treat internal external contacts professionally and with a consistently high degree of customer services Show less -
Supportive Listener Distress / CrisisCmha - Waterloo/Wellington/Dufferin Jun 2012 - Dec 2019Kitchener, Canada Area (Volunteer)- provide confidential supportive listening and crisis response to people living within the Waterloo Region- assess and triage serious crisis calls and link callers to a Mobile Crisis Team or 24/7 team- utilize a database and other resources to provide community referral information to callers- prepare brief reports on callers and maintain basic statistics
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Child And Youth WorkerAvalon Specialized Services (Horizons) Jan 2014 - Feb 2016Erin Township & Guelph, Ontario- one to one supervision, resourceful to individual and family- school support, plan daily activities, coordinate treatment interventions, structure environments, organize recreational and social activities- help individual identify personal strengths and resources for positive change - respond effectively to acts of aggression and depressive, destructive or self-injurious behaviours - engage in behaviour management, safety and programming for individual - complete clinical… Show more - one to one supervision, resourceful to individual and family- school support, plan daily activities, coordinate treatment interventions, structure environments, organize recreational and social activities- help individual identify personal strengths and resources for positive change - respond effectively to acts of aggression and depressive, destructive or self-injurious behaviours - engage in behaviour management, safety and programming for individual - complete clinical written documentation Show less
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Addiction CounsellourWithdrawal Management Center - Grh Sep 2012 - Nov 2012Kitchener, Canada Areaworking with individuals 16 yrs of age and up, doing intakes, Observation period (withdrawal symptoms) 6 males and 3 females, clinical assessment, 3 piece assessment, Day program (depression and anxiety workshops) for the residential clients (up to 15 clients sometimes or more), preparing 3 meals (breakfast, lunch & dinner) and providing resources when they would leave the program
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Credit & Collections And Master Files, Customer ServicesFood Services (Bimbo Usa) Feb 2007 - Sep 2011Cambridge, Ontarioaccounts payable, accounts receivable, collections and master files (customer data files) and receptionist
Xigda Castro Skills
Frequently Asked Questions about Xigda Castro
What company does Xigda Castro work for?
Xigda Castro works for The Independent Living Centre Of Waterloo Region
What is Xigda Castro's role at the current company?
Xigda Castro's current role is Kitchener Coordinator at ILWR.
What skills is Xigda Castro known for?
Xigda Castro has skills like Child Development, Customer Service, Case Management, Interventions, Community Mental Health, Powerpoint, Community Outreach, Non Violent Crisis Intervention, Crisis, Case Managment, Program Development, Volunteer Management.
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