- Manage and follow up on returns for both national and international clients.- Prepare and analyze weekly and monthly reports on customer experience KPIs.- Develop and oversee action plans aimed at enhancing customer service.- Provide customer service through Hubspot, Instagram, Facebook, and Yotpo review platforms.

- Created and managed social media accounts, including content development and performance analysis.- Assisted in customer experience and loyalty initiatives, providing customer service support.- Planned and executed both digital and traditional marketing strategies.- Designed graphic materials and support content for client communications.- Managed notifications through the OneSignal platform for app communications.

- Monitor purchase orders daily, maintaining consistent communication with customers and suppliers.- Handle administrative tasks such as preparing quotes, processing payments, and closing accounts at the end of the month.- Update and track the client and potential client database.- Review bidding platforms for new opportunities.- Prepare quotes based on customer requirements.Achievements:- Re-engaged with former customers by analyzing the database, leading to the return of clients who resumed purchasing the company’s products.- Implemented a system for tracking all incoming and outgoing invoices, improving the follow-up process for payments and collections.

- Conduct weekly sales analysis, highlighting top-selling products.- Create and track national and international purchase orders.- Analyze sales performance for the seasonal Aquarella catalog.- Organize and register all new items added to the platform.Achievements:- Developed a dynamic Excel table to continuously track high-turnover and frequently repurchased items, enabling the creation of tailored purchasing strategies for each product line.- Designed a catalog proposal for the Summer 2019 season.

- Conduct sales analysis to inform and optimize marketing and sales strategies.- Perform competitive analysis across various points of sale.- Create a detailed map of each merchant's routes within the city to enhance oversight and management of sales locations.Achievements:- Collaborated with the advertising department to launch a brand activation strategy, resulting in increased brand recognition and market positioning.- Led internal surveys on product perception, providing valuable insights that contributed to developing and strengthening the company's branding.