Ximena Pacheco Email and Phone Number

Shipments analysis, coordination, documentation processes for high-volume shipments, from USA to South America and Central America (Costa Rica, Honduras, Guatemala, Venezuela, Argentina, Peru, Paraguay, Chile, and Brazil).• Analyze information based on a combination of known rules and independent judgments in order to process shipments and follow established rules and procedures.• Coordinate and execute all activities related to the delivery of International Logistics Services (ILS) business goals for APL Logistics in LTAM.• Manage the business performance for Container Freight Station, Warehousing, and Freight Forwarding that includes: Air/Ocean Consolidation; Land/Rail Transportation; Customer Service; Documentation; Pricing/Procurement and overall Operations. • Act as the main liaison between APLL’s management team with other countries and the rest of the organization of APL Logistics in terms of people, processes, financial, sales leads, service integrity, customer retention and other local duties as assigned. • Develop and maintain strong internal/external customer service to meet requirements

• Coordinated documentation processes for high-volume shipments, from USA to Asia, Europe, Canada, Mexico and throughout South America. •Managed the timely processing of ocean, air and, ground orders and customer inquiries, including purchase orders, shipment creation, documentation review, Commercial Invoices, Packing Lists, Bill of Lading and SEDs elaboration•Reviewed Inco Terms to ensure that shipments met the negotiated agreements•Coordinated personal reps schedules to escort high value shipments from point of origin to point of delivery, in line with corporate and clients’ security requirements. •Revised freight rates in relation to negotiated prices with each Freight Forwarder (air, ocean or ground). •Collaborated with key stakeholders - Manufacturers/Vendors, Central Planning, Procurement teams and third-party suppliers, established and maintained good relationships leading to the successful execution of work process.•Reviewed Order Status to ensure orders’ timely delivery. •Processed claims for (DHL, FEDEX and UPS)

•Managed and coordinated flower shipments, negotiated wholesale prices with farms operators, suppliers and third party vendors throughout South America.•Established and sustained positive business relations with over 50 suppliers throughout Ecuador, Colombia and Miami. Negotiated competitive quotes and profitable equitable transactions.•Performed purchasing analysis, evaluated shipments accuracy / discrepancies, and ensured all transactions met the agreements term and conditions. •Spearheaded company-wide international logistics operations, oversaw 7 sales teams in Ecuador, and monitored suppliers teams in Colombia and Miami. •Reviewed Bills of Lading for freight rates, vendors / suppliers quotes and delivery terms; ensured on-time deliveries nationwide.•Analyzed in / off-season delivery cycle and established farm to buyer timelines that minimized claims and increased customer satisfaction•Initiated and managed several process improvement initiatives for the Claims Department functions, which expedited claims resolution, identified problem orders, and improved vendors/suppliers payment and credit turnaround time