Ximena Corio Email & Phone Number

Montevideo, Uruguay

As an ERP Analyst, I focus on optimizing and managing the Microsoft Navision ERP system and related applications for DLF’s operations across Europe and the Americas. My key responsibilities include:System Configuration & Customization:• Configure and customize ERP modules to meet the specific needs of business processes, ensuring alignment with organizational goals.• Set up new features, workflows, and reports based on user feedback and evolving business requirements.Data Management & Integration:• Maintain data integrity, ensuring consistency across the system and resolving data discrepancies.Role & Permissions Management:• Overseeing user roles and permissions to ensure appropriate access control and security within the ERP system.User Support & Issue Resolution:• Provide second-level support for user issues, troubleshooting problems, and ensuring the efficient resolution of incidents.• Track recurring issues and recommend systemic improvements to reduce future incidents.

Montevideo, Uruguay

As IT Infrastructure and Support Specialist, I managed and maintained the organization’s IT infrastructure, ensuring reliable and secure operations. I was accountable for: • Managing and maintaining servers and network infrastructure, ensuring seamless operation and high availability.• Providing technical support to staff, efficiently resolving hardware and software issues.• Implementing and monitoring IT security measures, including data backup procedures and threat detection, to protect sensitive financial data.• Supporting and maintaining accounting software, ensuring it was up-to-date and compliant with regulatory requirements.• Assisting users in the adoption and effective use of specialized accounting tools and platforms.• Documenting IT processes and creating user manuals to enhance operational efficiency and knowledge sharing.

Member of an elite team of professionals known as the TCS Center of Excellence.Team: ReconciliationMy primary responsibilities encompassed:• Providing analytical, operational, and financial support to core banking systems.• Resolving reconciliation disruptions and reporting issues.• Managing various system functions, including incident, change, systems, and project management.• Leading project teams in identifying the root cause of problems and directing problem-solving efforts.

In the role of Product Engineer, I was responsible for developing and enhancing products to align with customer requirements and organizational objectives.My main duties involved:• Diagnosing and resolving technical issues reported by customers, often via phone or email.• Interacting with customers to understand their problems, providing guidance, and informing them about the resolution process.• Maintaining a deep knowledge of Microsoft products, including their features, capabilities, and limitations.• Creating and updating support documentation.• Managing and resolving complex support cases that required specialized expertise or higher-level intervention.

Working as a Product Engineer, I contributed to the design, development, and refinement of products to meet user needs and business objectives.My role involved:• Investigating, diagnosing, troubleshooting, and identifying solutions to resolve system issues.• Guiding customers through a series of actions to resolve technical problems.• Handling critical incidents and disruptions, working urgently to minimize customer impact.

Montevideo, Uruguay

As Software Developer, I was responsible for designing, developing, and maintaining software solutions to meet business requirements. My key responsibilities included:• Creating detailed technical designs for systems or applications, including architecture, databases, data flows, and flowcharts.• Designing and executing tests to ensure systems meet requirements and function without errors, and identifying and addressing issues and defects.• Developing detailed technical documentation, such as user manuals, installation guides, and design documentation, to ensure clear understanding of the system.• Designing front-end and back-end solutions for test-driven development.• Creating user-friendly software interfaces to simplify overall management.Communicating with clients to gather feedback on progress updates and working to resolve specific concerns.• Documenting technical specifications.• Analyzing and presenting data to assist the company in making critical decisions and helping the team implement key business intelligence (BI) systems.

Bachelor Of Science In Computer Science, Software Engineering

Activities and Societies: Workshop 1, workshop 2, and project 1The college degree provides a solid theoretical and scientific foundation..

Bachelor Of Science - Bs, Computer Science, B

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Strategic Leadership Specialization, Organizational Leadership

Dartmouth College is one of the world's leading academic institutions and a member of the Ivy League. Since 1769, Dartmouth has been.

Business Foundations Specialization, International Business

Activities and Societies: Wharton Business Foundations CapstoneThe Wharton School of Business is the business school of the University.

Information Technology Analyst

Syllabus: • Introduction to Software Engineering • Structural UML Diagrams for Software Engineering • Mobile Application Development.

Computer Programmer

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