Beauty and direct sales corporation with a presence in 14 countries. • Provided support to the Sales Force (zone managers and consultants) by resolving complaints, sending information, and offering billing support, process improvements, and incentives.• Managed post-sales cases: coordination with the distribution and supply chain department.• Reduced average resolution time (ART) by 80% for cases entered by the Sales Force, improving the overall customer journey.• Prepared detailed reports on cases received during each campaign to develop strategies and action plans.• Analyzed and monitored Sales Force satisfaction to set new improvement goals.• Designed and sent mass communications (graphics and audiovisual) to the Sales Force via SMS and WhatsApp.

• Designed pages for Cyzone catalogues across the 12 countries where the brand operates. • Collaborated on campaign strategy: branding & insights and trends. • Participated in the catalog strategy for Puerto Rico, coordinating with the department of planning.• Designed internal process manuals for team use.

• Managed and designed content for the company’s social networks and website, as well as for 4 micro and small business clients. • Developed and executed 4 marketing plans and visual identity proposals for the company and clients. • Created the corporate website via WordPress and designed ecommerce proposals for clients. • Directly communicated with clients and managed relationships to execute personalized communications. • Analyzed competitors and market trends.

• Customer service at the restaurant reception.• Answering phone calls.• Handling reservations.

• Provided customer service at the buffet area of Hyatt Place, assisting guests with inquiries.• Ensured food was replenished and well-presented.• Maintained cleanliness and hygiene in the buffet area.• Assisted with special guest requests and dietary needs.