Senior Manager Technical Support
Current
Aug 2022 - Present
AeroLeads people directory · profile
Xin Geng Email & Phone Number
Senior Manager Technical Support
at
Dynatrace
1 work email found
@dynatrace.com
1 phone found area 143
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager Technical Support
Location
Greater Sydney Area, Australia
Company size
Who is Xin Geng? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Xin Geng is listed as Senior Manager Technical Support at Dynatrace, a with 2486 employees, based in Greater Sydney Area, Australia. AeroLeads shows a work email signal at dynatrace.com, phone signal with area code 143, and a matched LinkedIn profile for Xin Geng.
Xin Geng previously worked as Technical Support Manager at Dynatrace and Technical Support Team Lead at Dynatrace. Xin Geng holds Master Of Science (Msc), Ebusiness Management from University Of Warwick.
Company email context
Email format at Dynatrace
This section adds company-level context without repeating Xin Geng's masked contact details.
{first}.{last}@dynatrace.com
89% confidence
AeroLeads found 1 current-domain work email signal for Xin Geng. Compare company email patterns before reaching out.
Profile bio
About Xin Geng
1st Dynatrace support, 1st AppMon support and 1st Ruxit support in APACLeading support engineers for both Managed and Saas Dynatrace platforms, providing outstanding customer experience and satisfaction for customers and internal stakeholders; Managing workloads, scheduling and trainings ensuring the needs for customer and business are met; Managing to defined KPS and SLA and defining effective process and protocols; Fostering teamwork and collaborations within interdisciplinary teams; Coaching and nurturing a global team as well as providing guidance for continuous improvement and skill growth for team members.
Listed skills include Cloud Computing, Enterprise Software, Saas, Sql, and 21 others.
Current workplace
Xin Geng's current company
Company context helps verify the profile and gives searchers a useful next step.
Dynatrace
5 roles
Xin Geng work experience
A career timeline built from the work history available for this profile.
Technical Support Manager
• Manage and drive team goals, processes, communication, workforce planning, metrics, and reporting• Ensure high customer satisfaction that supports defined business goals• Work closely with other Technical Support Managers and Leadership to create Global Support strategies, processes and workflows• Collaborate with Support Architect and Dynatrace One Leadership teams in driving excellent Customer Experiences including efficient and scalable issue resolution • Together with Recruiting and Human Resources, TSMs will be responsible for hiring and retention of technical talent. Includes routine 1:1s, periodic performance reviews, and career development strategies• Provide ongoing coaching, mentoring, measurement, and management of staff, including developing training plans to further evolve the team’s technical capacity and customer support skills• Interact directly with customers and internal experts to drive, manage and resolve escalated issues, including setting expectations and listening to concerns, feedback and suggestions• Collaborate with Product Management, R&D, Services, and DevOps teams and provide critical feedback and leadership to meet the expectations and needs of the Support team and our Customers• Cultivate a fun and positive environment for team members, both in office and virtually
Technical Support Team Lead
May 2015 - Sep 2018
Technical Support Team Lead
May 2012 - May 2015
Technical Support Engineer
Oct 2008 - May 2012
Team & coworkers
Colleagues at Dynatrace
Other employees you can reach at dynatrace.com. View company contacts for 2486 employees →
KD
Kyle Durand
Colleague at DynatraceOrlando, Florida, United States
View →
TC
Tyler Chapin
Colleague at DynatraceGreater Boston, United States
View →
LM
Luke Miller
Colleague at DynatraceBoston, Massachusetts, United States
View →
JK
James Kitson
Colleague at DynatraceCleveland, Ohio, United States
View →
FP
Frédéric Patouly
Colleague at DynatraceFrance
View →
HK
Hamzah Khan
Colleague at DynatraceHigh Wycombe, England, United Kingdom
View →
JM
Jose Martinez
Colleague at DynatraceL'Hospitalet De Llobregat, Catalonia, Spain
View →
CY
Christian Yap
Colleague at DynatraceDetroit Metropolitan Area, United States
View →
GT
Gaurav Tiwari
Colleague at DynatraceMumbai, Maharashtra, India
View →
GD
Gabriel Duarte
Colleague at DynatraceAustria
View →
Kyle Durand
Colleague at DynatraceOrlando, Florida, United States
View →
TC
Tyler Chapin
Colleague at DynatraceGreater Boston, United States
View →
LM
Luke Miller
Colleague at DynatraceBoston, Massachusetts, United States
View →
JK
James Kitson
Colleague at DynatraceCleveland, Ohio, United States
View →
FP
Frédéric Patouly
Colleague at DynatraceFrance
View →
HK
Hamzah Khan
Colleague at DynatraceHigh Wycombe, England, United Kingdom
View →
JM
Jose Martinez
Colleague at DynatraceL'Hospitalet De Llobregat, Catalonia, Spain
View →
CY
Christian Yap
Colleague at DynatraceDetroit Metropolitan Area, United States
View →
GT
Gaurav Tiwari
Colleague at DynatraceMumbai, Maharashtra, India
View →
GD
Gabriel Duarte
Colleague at DynatraceAustria
View →
2 education records
Xin Geng education
Master Of Science (Msc), Ebusiness Management
Bachelor Of Science (Bsc), Computer Science
FAQ
Frequently asked questions about Xin Geng
Quick answers generated from the profile data available on this page.
What company does Xin Geng work for?
Xin Geng works for Dynatrace.
What is Xin Geng's role at Dynatrace?
Xin Geng is listed as Senior Manager Technical Support at Dynatrace.
What is Xin Geng's email address?
AeroLeads has found 1 work email signal at @dynatrace.com for Xin Geng at Dynatrace.
What is Xin Geng's phone number?
AeroLeads has found 1 phone signal(s) with area code 143 for Xin Geng at Dynatrace.
Where is Xin Geng based?
Xin Geng is based in Greater Sydney Area, Australia while working with Dynatrace.
What companies has Xin Geng worked for?
Xin Geng has worked for Dynatrace.
Who are Xin Geng's colleagues at Dynatrace?
Xin Geng's colleagues at Dynatrace include Kyle Durand, Tyler Chapin, Luke Miller, James Kitson, and Frédéric Patouly.
How can I contact Xin Geng?
You can use AeroLeads to view verified contact signals for Xin Geng at Dynatrace, including work email, phone, and LinkedIn data when available.
What schools did Xin Geng attend?
Xin Geng holds Master Of Science (Msc), Ebusiness Management from University Of Warwick.
What skills is Xin Geng known for?
Xin Geng is listed with skills including Cloud Computing, Enterprise Software, Saas, Sql, Microsoft Sql Server, Software Development, Java, and Application Performance Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Xin Geng you were looking for.
View similar profiles
