Xin Lou Email & Phone Number

Los Angeles, CA, US

Greater Los Angeles Area

• Collaborated with sales and operations teams to successfully onboard and integrate new clients, ensuring smooth transitions and achieving 100% client satisfaction within the first 60 days.
• Conducted regular performance reviews and KPI assessments, identifying areas for improvement and implementing action plans that led to a reduction in customer complaints
• Negotiated favorable contract terms with vendors and carriers, achieving cost savings of 15% on freight expenses annually while… Show more
• Negotiated favorable contract terms with vendors and carriers, achieving cost savings of 15% on freight expenses annually while maintaining service level agreements.
• Acted as the primary point of contact for escalated customer issues, resolving complex logistics challenges promptly and effectively, earning commendations for exceptional problem-solving skills and customer service..

• Implemented a comprehensive export compliance program resulting in a 20% reduction in compliance issues and a 15% increase in efficiency of international shipments.
• Conducted regular audits and assessments, identifying and resolving non-compliance issues before they escalated, resulting in zero penalties from regulatory agencies over a two-year period.
• Developed and delivered tailored training programs for staff on export regulations and compliance best practices, increasing… Show more
• Developed and delivered tailored training programs for staff on export regulations and compliance best practices, increasing employee awareness and reducing errors by 25%.
• Led cross-functional teams to streamline export documentation processes, reducing turnaround time by 30% and improving accuracy in export documentation by implementing automation tools.
• Collaborated with legal counsel to interpret and apply export control laws and regulations, ensuring company policies and procedures remained up-to-date and compliant with changing regulatory requirements.

• Developed strategic plans for air transportation operations to optimize route efficiency and ensure timely deliveries.
• Coordinated with airlines and freight forwarders to secure capacity and negotiate competitive rates.
• Utilized transportation management systems (TMS) to manage bookings, track shipments, and generate reports.
• Analyzed transportation data and performance metrics to identify opportunities for cost savings and operational improvements.
• Implemented contingency… Show more
• Implemented contingency plans and managed exceptions to minimize disruptions in air transportation.

• Analyzed transportation data and market trends to develop strategic plans for network expansion and improvement.
• Collaborated with regional and global teams to coordinate network changes and ensure alignment with company objectives.
• Implemented network enhancements to improve service levels, reduce transit times, and increase capacity utilization.
• Conducted regular performance analysis and KPI monitoring to measure network efficiency and identify areas for improvement.

1820 Riggins Rd #1 Tallahassee, FL 32308

Zhengzhou International Convention And Exhibition Centre (ZZICEC), China