Company is at the early stage of establishment, the only Chinese manufacture of MTPM (Miniature Two Photon Microscope);Internal Piloting R&D & Production related workflow and procedure, main sections include: Product BOM (Bill Of Materials) review & standardising Product Series/Model review & standardising Product GUI structure review & standardising 2-dimension Error coding (BOM & GUI) review & standardising Production workflow review & standardising Production SOP (Standard Operational Procedure) review & standardising R&D project management workflow review & standardisingBuild & manage Field Service team： Customer accounts build up Field asset databaseProducts database Service/EW quotation / Contract modules Service Feedback & Escalation scheme Service case / Service report / Invoicing management Service Inventory management Customer Survey /NPS scoring system Establish 3 levels’ service documentation system: manuals / Guide, Checklist/ SOPs, acting technical author writing up all docs Factory trainings system build upQA/QC management/Quality Management system ISO9001 certification： QA/QC procedure & record build-up Production IPQC (In Process Quality Control) review & standardising Construct Quality Manual, start piloting course of internal auditing in order to get certified by ISO9001 system

• Company is at the early stage of establishment, the only Chinese manufacture of EM (Field Emission Scanning Electron Microscope);• Build Service & TechSupport team structure, managing TechSupport team• Bring on board and build up CRM system (Salesforce) all modules from scratch: Customer accounts build up Field asset database Products database Sales / Service quotation / Contract modules  Service Feedback & Escalation scheme Service case / Service report / Invoicing management Field asset real time display dashboard Service metrics dashboard Error coding database Service on -line Inventory management Customer Survey /NPS scoring system• Establish 3 levels’ service documentation system: manuals / Guide, Checklist/ SOPs, acting technical author writing up all docs• Factory trainings system build up:  Timely factory products service courses and testing Basic microscopy courses Soft skill courses: business etiquette, customer service psychology, communication skills; etc;•review and refine internal production related workflow and procedure, in order to lift up product's quality and reliability, therefore drive for revenue increase; main sections include:Product BOM (Bill Of Materials) Production SOP (Standard Operational Procedure)Production IPQC (In Process Quality Control)Production international standardisingReference:FBT GM: He WeiFBT deputy GM: Li ShuaiFBT deputy GM: Zhang DeBao

• Overall responsible of Electron Microscopy assets service business in China/Hong Kong region; • Grew service revenue including install, parts, labour and service contracts annually, forecasting and budgeting for team and business growth, measured by P&L; • Ultimately responsible for overall customer satisfactory, measured by net promotion score and customer satisfactory survey; handling customer emergency and detractor management;• Managing in details customer and installed database maintenance; overlooking Service Operational Process with admin team;• Managing finance related activities from quoting, contracting, invoicing and A/R collection with admin;• Managing parts ordering, local inventory and stock taking; overlooking logistic process especially RMA and custom clearance;• Managing and organising local and international business meeting, including technical product specific meeting, escalation meeting, management related and routine weekly team movement/scheduling meeting, etc;• In charge of direct recruiting/hiring, grew service team 3 times larger in 3 years, structuring service as per regional, dedicating engineers to their customers, providing periodic and sufficient training to team members, forming a stable and fixed working environment;• Managing of service team and service performance measured by related metrics; • Provide team with fairness and consistency in leadership, establish mentor relationship with team members;

• Intensively worked on various SEM/FESEM/crossbeam workstation makes including Cambridge Instrument, Leica StereoScan, LEO, Zeiss, Phillips, FEI, JEOL, ABT, TOPCON, ISI;• Intensively worked on various analytical systems makes including Oxford Instrument, HKL scientific, Rontec, Bruker AXS; EDAX, Gresham, iXRF, WinEDS etc; • Supporting local and international sales for application, system functionality demonstration, application and training on all SEM/QemSCAN/FESEM/crossbeam systems from Zeiss South Africa;• Organising and attending local Microscope society in Southern Africa conference (MSSA); presenting various technical presentation in the technical forum of MSSA;• enjoys working as a service specialist intensively on Charge Particle Microscope and associated products; as a member of Zeiss globe technical support team, frequently representing Zeiss factory for technical support and participating factory final testing and system refurbishment support; also conducting technical training externally and internally; promoting Zeiss service in various conferences and exhibitions; visited more than 40 countries.• Transferred internally from Zeiss South Africa back to Zeiss China at November 2013; took the duty of regional service manager based in Beijing office, dedicated to Helium Ion Microscopy product management of APAC region;• Responsible of Charged Particle system service related activities in Northern China region; including day to day work scheduling like site inspection, installation, maintenance, repairing, breakdowns, etc; technical support to high end systems and to application and pre-sales side, especially on the support of company highest end Helium Ion Microscope and He/Ne/Ga ion imaging and fabrication workstation called Nanofab;• Providing technical training of Charged Particle Microscopy internally to service, sales and application colleagues, providing technical training externally to colleagues in agency;

• Lead a team and responsible for mobile switch exchange bureau and radio base station construction for mobile telecommunication network all around china, customer including China Telecom, Unicom, etc;