Internal Consulting Intern
- Improved accessibility of Massachusetts’ SNAP application by recommending user-centric tone adjustments to simplify and humanize language and evaluating the necessity of application questions, reducing barriers and.
- Led the redesign of a digital SNAP mass notification product, conducting audits, addressing UI/UX challenges, and collaborating with engineers to prioritize accessibility feature improvements, resulting in a.
- Conducted targeted market research, gathering insights from public sector leaders to inform product strategy and identify challenges in benefits program administration.
- Conducted competitive analysis on mass notification products, assessing strengths, weaknesses, and opportunities tailored for the public sector, informing key product features to develop and product positioning.
- Revamped the company website by translating complex templates into clear, actionable tasks for the engineering team, facilitating efficient development and improved user experience.