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Xinchen Shen Email & Phone Number

Strategy, Marketing Director, Commercial development & Customer Experience Excellence for Brands between Europe & Asia, MBA @ HEC Paris at L’OCCITANE Group
Location: Paris, ÎLe-De-France, France 6 work roles 9 schools
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Role
Strategy, Marketing Director, Commercial development & Customer Experience Excellence for Brands between Europe & Asia, MBA @ HEC Paris
Location
Paris, ÎLe-De-France, France
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Xinchen Shen is listed as Strategy, Marketing Director, Commercial development & Customer Experience Excellence for Brands between Europe & Asia, MBA @ HEC Paris at L’OCCITANE Group, a with 4122 employees, based in Paris, ÎLe-De-France, France. AeroLeads shows a matched LinkedIn profile for Xinchen Shen.

Xinchen Shen previously worked as Head of Customer Experience China at L’Occitane Group and Mba Graduate at Hec Paris Mba. Xinchen Shen holds Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies, Scholarship Of Excellence from Hec Paris.

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L’OCCITANE Group

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About Xinchen Shen

Extensive working experience in many sectors(Consulting, Luxury Hospitality, Haute Gastronomy and Media) in both China and France. My key strengths are in marketing and communication, I have also taken up responsibilities in business development, e-commerce, financial forecasting, strategy for market entry and business modelling etc.The following are some of the key skills and achievements:-Leadership and managerial skills; proactivity, entrepreneurial, resourcefulness, excellent at prioritising and building high-performing yet inclusive teams.(Managed international teams from 3 cities in China including Business Development team, Data&Marketing team and Design Team);-Business Development; Successfully launched key projects: 1) Opening and operating Daxing New Airport (JCDecaux); 2) Built comprehensive CRM tools to convert new businesses; 3) Launching and operating first digital media and e-commerce platform on Alibaba and Tencent (Valrhona);-Digital Transformation; worked closely with R&D and technology providers to enlarge brand's online presence, creative offers and ensure seamless customer experience(OMNI);-Multi-Brands Management; launched market entry strategies and business plans for additional 2 international brands (Savencia Group);-Full Marketing Responsibilities covers Digital Transformation, Business Strategy, OMNI Channel Management, E-Commerce, Data Analytics, Market Intelligence, Products Development and Pricing, Competition Analysis and CRM, Branding and PR, Events Management, Media Relations Management, Campaign Management, Trade Marketing and Visual Merchandising and Creativity Designer Management etc.-Business Responsibilities covers Multi-Brands & Multi-Channel Management, Business Plan and P&L Influence and Reviews, Strategic Partnership Alliance Management, Sales & Operational Prevision, Business Development, Global Projects Management etc.Having lived in Australia, the U.K. and France for over 11 years, I have grown to be open-minded and multicultural. Having an international mindset has always inspired me to work well with people from various backgrounds.Key Characteristics:Entrepreneurial, ambitious, passionate, and resourceful, yet pleasant, caring, and humorous.At MBA, having worked on two large entrepreneurship projects for over 10 months, I have not only gained hands-on knowledge in Finance and Business Evaluation, but put in practise from A-Z of P&L and full business management, now, I am looking for opportunities in Business Development, Regional Responsibilities and P&L Management Roles.

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Xinchen Shen's current company

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L’OCCITANE Group
L’Occitane Group
Strategy, Marketing Director, Commercial development & Customer Experience Excellence for Brands between Europe & Asia, MBA @ HEC Paris
geneva, switzerland
Website
Employees
4122
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6 roles

Xinchen Shen work experience

A career timeline built from the work history available for this profile.

Head Of Customer Experience China

Current

Shanghai, China

Jan 2024 - Present

Mba Graduate

Paris, Île-De-France, France

Recipient of HEC Scholarship for Excellence Key Projects and Certificates:- CEO of Entrepreneurship project (Led a Team of 3 MBAs to work with a start-up in Renewable energy deep tech from Switzerland) - 4 months- Entrepreneurship Project (Self led project in Fashion climate carbon counting)- 6 months- Climate & Business certificate - 1.5 months of specific courses and key note speakers conferences (Deep dive in Businesses, Governments, Financial intuitions, NGOs, Regulatory bodies and Consumers in tackling climate change)- Artificial intelligence fundamental certificate - Data Security & Privacy certificate - Design Thinking Training and WorkshopsNo. 1 MBA in Europe No. 2 MBA Worldwide (The Economist 2021)No. 7 MBA Worldwide (Financial Times 2021)

Jan 2021 - Jul 2022

Director Of Marketing

Beijing, China

Main Responsibilities: - Team Management: 12 reports across 3 locations: Main structure: Data, Marketing Intelligence/KeyAccounts/CRM; BD/Media/Analytics; Design Team(3D&Graphic Design, Video Content, Photography)- Airport portfolio Management (5 International Airports) - Launching of Daxing International Airport (Biggest Airport Terminal Worldwide)- Key account management, Creative campaign design and communications- Business Development, CRM and New clients sourcing- Business review, forecasting, media pricing, media design and launching- New airport expansion review and business plan - Media rewards, PR and value creation - Digital transformation (Programmatic Media buying- VIOOH)- Trade Marketing material design and communicationKey Achievements:-Evaluated multiple business opportunities and expanded JCDecaux airport media networks with full financial, operational and market analysis.-Launched Daxing Airport from pre-bid media evaluation, won the tender as the biggest media operator both international and domestic, pricing the media before launching the airport to the market - Built comprehensive CRM tools to evaluate business leads, tracking client data base, sourcing new clients and convert to new businesses - Built key partnerships with technology provider to enlarge media creativity offers- Re-structured Marketing department with new responsibilities and put new processes in place to ensure work efficiency and improved quality of deliverablesSkills:Leadership and team management, Analytical and critical thinking, Managing HQ and local business unites, Relationship building, Profit and Revenue growth, Business modelling and evaluation, Team motivation, Marketing communication, Digital transformation, Technology design and implementation, Business development, Prioritisation, Client management, Cross-departmental collaboration, Talent acquisition and recruitment, Process design, Design Thinking, Project management, Team mentor and coach

May 2018 - May 2020

Marketing Manager China

Lyon Area, France

Main Responsibilities:- Full Marketing Management for China market - Events Management (3 New Products launch each year, multiple training events each month)- Initiation of new distribution channels with new products line creation and development and launch- Key partnership building & management and key clients loyalty program management - E-Commerce (initiated, launched and managed Brand Tmall Alibaba Flagship store)- Social media and PR management (Launched Brand WeChat )- Managed global marketing initiatives - Market studies and data analytics, new business evaluation and expansion- Sales forecasts and prevision, Pricing, Logistics planning- Marketing Campaign management (Christmas/Valentines/New year Marketing campaign design and launch, Concept Afternoon tea partnership with luxury hotels, Live streaming conversion to sales, Plantation media trips)- OMNI-Channel Management - Client experience Management - Digital content creation - Strategy and business reviews- Distributor management - Trade Marketing - Market entry project (2 New brands from Savencia Gourmet : SOSA(From Barcelona), RDC(From Ecuador)Key Achievements:- Launched and Managed Brand Flagship Store on Tmall(Alibaba Group), from new products line development, sales forecast, online pricing, campaign (double 11, bundle deals, multiple Tmall online festivals), visual merchandising, content creation, customer services and engagement etc.- Launched and Managed Brand WeChat official account(NO.1 communication channel for brands in China): Content creation and Animation, OMNI Channel management, Marketing Campaign and Influencer management- Built from scratch China PR and Media communication partnerships: managed KOLs(Up to 5 million followers), Magazines, digital media etc. Enlarged network of media to 40+ channels - Led first live stream session at Valrhona Plantation in Bali, Indonesia, result 580K+ Impression and fan conversion- Enlarged key client partnerships

Dec 2014 - May 2018

Sales & Marketing Analyst

Shanghai, China

Main Responsibilities:- Sales and Marketing performance monthly review- Data Analytics - Key partnership management (Travel Agency, Online booking channels: Booking.com etc)- Competitors Monitoring and Analysis - Business review (Worked together with finance department for quarterly, yearly business reviews)- Contract building with new sales corporate accountsMain Achievements:- Since its a launching hotel (First year of Operation), worked on many initiatives to build internal KPIs for both Sales and Marketing activities- Building and designing Business review criteria and KPIs- Built multiple sales contracts with travel agencies and partnership with multiple travel websites( E.g. Booking.com, hotel.com etc)- Constant monitoring of hotel room pricing alignment and consistencySkills: Coordination, project management, data analytics, business reviews, new partnership building and management, contracting, marketing and communication, hotel management, client relationship management, cross-departmental relationship management, competitors analysis, CRM tool management.

Apr 2014 - Dec 2014

Associate

Shanghai, China

Main Responsibilities:- Talent Sourcing - Conducting Interviews with Candidates- Managing clients relationships - Talent Acquisition Key Achievements:- Successfully placed multiple talents for senior positions - Managed client relationship together with account directors- Sourced multiple talent profiles to build talent pool for each position and company request- Enlarged talent sourcing networksSkills: Talent sourcing, cold calling, talent acquisition, project management, recruitment, coordination, client relationship management, Interview and talent assessment, client communication, CRM management.

Dec 2013 - May 2014
Team & coworkers

Colleagues at L’OCCITANE Group

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9 education records

Xinchen Shen education

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies, Scholarship Of Excellence

A rewarding experience of enlightenment and self-reflection, I took a deep dive into Entrepreneurship thanks to the hands-on experience.

Management & Leadership Training, Certificate

Ecole Du Leadership/Leadership Training (Valrhona)-France

Activities and Societies: Management training program organised by Valrhona as internal leadership training program for managers all.

Marketing Excellence Professional Training - Location: Milan, Italy, Certificate

Activities and Societies: Company Professional Training: - A full week Marketing excellence training for Valrhona Marketing Managers.

Master Of Science (Msc), International Business

Activities and Societies: GRLI ambassador: Globally Responsible leadership Initiative & ESSEC Business School: -Participated in leadership.

Bachelor Of Business Administration (Bba), Humanities/Humanistic Studies

Activities and Societies: Exchange program as part of Bachelor degree at Griffith University

Bachelor Of Business Administration (Bba), Human Resources Management

Activities and Societies: Griffith International Mates, Business school leaders, Student Mentor, President of Chinese Student Association.

Graduate Certificate, General Studies

Activities and Societies: Assistant of Dean of Business Exchange School

FAQ

Frequently asked questions about Xinchen Shen

Quick answers generated from the profile data available on this page.

What company does Xinchen Shen work for?

Xinchen Shen works for L’OCCITANE Group.

What is Xinchen Shen's role at L’OCCITANE Group?

Xinchen Shen is listed as Strategy, Marketing Director, Commercial development & Customer Experience Excellence for Brands between Europe & Asia, MBA @ HEC Paris at L’OCCITANE Group.

Where is Xinchen Shen based?

Xinchen Shen is based in Paris, ÎLe-De-France, France while working with L’OCCITANE Group.

What companies has Xinchen Shen worked for?

Xinchen Shen has worked for L’Occitane Group, Hec Paris Mba, Jcdecaux, Valrhona, and Mandarin Oriental Hotel Group.

Who are Xinchen Shen's colleagues at L’OCCITANE Group?

Xinchen Shen's colleagues at L’OCCITANE Group include Noémie Guilhem, Yen Ling Toh, Gauze Juliette, Fernanda Moraes, and Lucas Nogueira Barros.

How can I contact Xinchen Shen?

You can use AeroLeads to view verified contact signals for Xinchen Shen at L’OCCITANE Group, including work email, phone, and LinkedIn data when available.

What schools did Xinchen Shen attend?

Xinchen Shen holds Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies, Scholarship Of Excellence from Hec Paris.

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