Xingliang Ma Email & Phone Number

China

AS a Global Server Center project supervisor in DJI from July 2015 to Jan 2016, DJI is the market leader in easy-to-fly drones and aerial photography systems, HQ service center is located in Shenzhen, it is managing all the customer support service all over the world. My work was planning and reengineering the business process of call center, repair center, goods returned and exchanged center, Key account center. Ensure customer all over the world can get support service immediately from the Global Server Center via mail, call, Web chat, and the service requests can be assigned to internal different support team automatically in 24 hours as predefined policy.

China Shenzhen

I was a BA/SA in Huawei from July 2011 to Jan 2015, Huawei is a leading global information and communications technology (ICT) solutions, provider. My work was focusing on OSS and BSS area, it is providing a universal and End-to-End solution for the telecom operators all over the world, I participated in Dtac CBS (converge Billing system) project and Kyrgyzstan Beeline BSS project, I learned more things during these periods. I’m familiar with telecommunication industry area knowledge, such as billing(prepaid, postpaid, hybrid), CRM and call center, I also can provide advice on the problems encountered in the operation and implementation of the program, I have good experiences of integration with third vendors, such as Bank, self-service center, core network, BI, Provision, Mediation, Call Center, dealers.

China Shenzhen

After graduated from University, I joined Yadu as a software engineer, according to the requirment from China Power company to built the Power GIS system, and train the stuff .I am familar with C ++, oralce, linux and so on.