•Lead China & AP IT Service Desk team and improve the service level•Responsible for technical support and fault handling of Lotus Notes mail system, modify and create new Notes database•Hold monthly IT meeting and prepare IT report•Prepare IT end user training like new tools and MS office

•Lead China SD team and improve the service level•Responsible for maintenance supporting computer systems of Shanghai headquarters staff (above 800 people);•Held daily maintenance of Window Server 2003 DHCP AD, compiling and releasing Group Policy and Security Policy, IIS website publishing and editing;, etc;•Responsible for installation, commissioning, technical support and fault handling of Lotus Notes mail system;•Compiled firewall policy script and participated in the maintenance of editing of the company’s website.

•Responsible for planning the deployment of the company’s system, completing the planning, design, construction, maintenance, optimization and improvement of the server architecture and network;•Adjusting the company's network architecture, re-planning and deploying agent systems, and guiding normative acts of user networks;•Responsible for planning daily operation and maintenance processes of related business systems and monitoring of daily operation and maintenance operations;•Administrator of E-LAND wage system which contains more than 5000 staffs based by oracle;• Deployed the company’s domain environment, implementing unified management and control based on AD, ISA and DHCP, and improving the company's extensive network environment;•Created a personal database of employees, established APS-web-based submission of IT response and management system, and improved the efficiency of operation and maintenance;

•Listed among Fortune Top-500 companies, one of the world's largest shipping companies, and its Shanghai Branch is the headquarters of China, totally over 300 employees;•Responsible for maintenance supporting computer systems of Shanghai headquarters staff (above 300 people);•Held daily maintenance of Window Server 2003 DHCP AD, compiling and releasing Group Policy and Security Policy, IIS website publishing and editing;, etc;•Responsible for installation, commissioning, technical support and fault handling of Lotus Notes mail system;•Compiled firewall policy script and participated in the maintenance of editing of the company’s website.