Xin Liu Lucia Email & Phone Number

Toronto, Ontario, Canada

Position Responsibilities:Provide quality customer service to new and existing clientsComplete customer transactions in a courteous, accurate and timely mannerProcess counter transactions in a manner that meets customer expectationsIdentify sales opportunities and make referrals to the sales team for follow-up and closure so as to meet business goals set by the BranchProvide administrative support to Personal Banking Representatives and the Operations Officer

Canada

Canada

• Provide excellent customer service in an inbound customer contact environment• Quickly analyzing and interpreting customer inquiries to identify customer needs• Listen attentively to customer concerns; demonstrate empathy• Ask questions as appropriate to discover needs while effectively keyboarding to capture information• Fulfill customer expectations in a way that also complies with policies, practices and procedures• Identify and resolve complaints, influence to achieve… Show more • Provide excellent customer service in an inbound customer contact environment• Quickly analyzing and interpreting customer inquiries to identify customer needs• Listen attentively to customer concerns; demonstrate empathy• Ask questions as appropriate to discover needs while effectively keyboarding to capture information• Fulfill customer expectations in a way that also complies with policies, practices and procedures• Identify and resolve complaints, influence to achieve a solution mutually satisfactory to the customer• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Contribute ideas on ways to resolve problems to better serve the customer and /or improve productivity• Participate in activities designed to improve customer satisfaction and business performance• Maintain broad knowledge of client products and services• Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking Show less

Toronto, Canada

• Serve upwards of 100 customers per hour, and complete transactions accurately• Identify complaints and achieve solutions according to the brand standard• Identify price of goods and tabulate bill using cash register • Clarify customer requirement and provide accurate product and services • Receive payment by cash, credit card, and gift card, complete transactions accurately• Up sell to customers at time of purchase,10% more than regular purchases. • Maintain broad… Show more • Serve upwards of 100 customers per hour, and complete transactions accurately• Identify complaints and achieve solutions according to the brand standard• Identify price of goods and tabulate bill using cash register • Clarify customer requirement and provide accurate product and services • Receive payment by cash, credit card, and gift card, complete transactions accurately• Up sell to customers at time of purchase,10% more than regular purchases. • Maintain broad knowledge of the products and services • Inventory operational supplies • Assists with opening and closing of the store• Working with efficiency and as a team player when working in a team• Punctuality and committed to any work being assigned Show less

Beijing City, China

• Analyzes wage and salary reports and data to determine competitive compensation plan.• Writes company policy employment opportunities, compensation, and employee benefits.• Consults legal counsel to ensure that policies comply with national and local code• Develops and maintains a human resources system that meets top management needs.• Oversees the analysis, maintenance, and communication of records in the organization.• Delivers presentations to corporate officers… Show more • Analyzes wage and salary reports and data to determine competitive compensation plan.• Writes company policy employment opportunities, compensation, and employee benefits.• Consults legal counsel to ensure that policies comply with national and local code• Develops and maintains a human resources system that meets top management needs.• Oversees the analysis, maintenance, and communication of records in the organization.• Delivers presentations to corporate officers regarding human resources policies and practices.• Recruits, interviews, tests, and selects employees to fill vacant positions.• Plans and conducts new employee orientation to foster positive attitude toward Company goals.• Keeps records of benefits plans participation personnel transactions employee statistics• Coordinates training in interviewing, hiring, terminations, promotions, performance review.• Administers performance review program to ensure effectiveness and compliance in organization. • Administers benefits programs such as health insurance, pension plans, vacation, and sick leave• Investigates accidents and prepares reports for insurance carrier. • Conducts wage surveys within labour market to determine competitive wage rate.• Prepares budget of human resources operations.• Conducts exit interviews to determine reasons behind separations.• Prepares reports and recommends procedures to reduce turnover.• Contracts with outside suppliers to provide employee services, such as temporary employees, search firms, or relocation services Show less

Beijing City, China

• Develop, implement, and monitor training programs within an organization.• Supervise technical training for staff.• Discover the training needs with communication and interpersonal kills• Conduct orientation sessions.• Create brochures and training materials.• Develop multimedia visual aids and presentations.• Prepare and implement training budget.• Analyzing and interpreting training results as per training session, and identify training efficiency• Conduct… Show more • Develop, implement, and monitor training programs within an organization.• Supervise technical training for staff.• Discover the training needs with communication and interpersonal kills• Conduct orientation sessions.• Create brochures and training materials.• Develop multimedia visual aids and presentations.• Prepare and implement training budget.• Analyzing and interpreting training results as per training session, and identify training efficiency• Conduct staff performance evaluations.• Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.• Provide leadership development training in various professional settings. • Build solid cross-functional relationships.• Assist with the development of strategic plans. Show less

Beijing City, China

• Translate and interpret from English to Chinese, and Chinese to English• Conserve executive's time by reading, researching, and routing correspondence; collecting and analyzing information; initiating telecommunications.• Maintain executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.• Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.• Complete projects by… Show more • Translate and interpret from English to Chinese, and Chinese to English• Conserve executive's time by reading, researching, and routing correspondence; collecting and analyzing information; initiating telecommunications.• Maintain executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.• Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.• Complete projects by assigning work to clerical staff; following up on results.• Prepare reports by collecting and analyzing information.• Provide historical reference by developing and utilizing filing and retrieval systems• Maintain office supplies inventory by checking stock to determine inventory level Show less

Beijing City, China

• Support executive team members on clerical requirements• Translate and interpret from English to Chinese, and Chinese to English• Order and maintain stationery and equipment• Budget annual plans• Use a range of office software, including email, spreadsheets and databases;• Manage filing systems;• Develop and implement new administrative systems, such as record management;• Record office expenditure and managing the budget;• Organise the office layout and… Show more • Support executive team members on clerical requirements• Translate and interpret from English to Chinese, and Chinese to English• Order and maintain stationery and equipment• Budget annual plans• Use a range of office software, including email, spreadsheets and databases;• Manage filing systems;• Develop and implement new administrative systems, such as record management;• Record office expenditure and managing the budget;• Organise the office layout and maintaining supplies of stationery and equipment;• Maintain the condition of the office and arranging for necessary repairs;• Oversee the recruitment of new staff, sometimes including training and induction;• Ensure adequate staff levels to cover for absences and peaks in workload, often by using temping agencies;• Carry out staff appraisals, managing performance and disciplining staff;• Write reports for senior management and delivering presentations;• Review and updating health and safety policies and ensuring they are observed;• Arrange regular testing for electrical equipment and safety devices;• Attend conferences and training. Show less

Beijing City, China

• Translate and interpret from English to Chinese, and Chinese to English• Use a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, • Attend meetings, interoperating, taking minutes and keeping notes• Manage and maintaining budgets, as well as invoicing• Liaises with staff in other departments and with external contacts• Sort and distribute incoming post and organising and sending outgoing post• Liaises with colleagues and external contacts… Show more • Translate and interpret from English to Chinese, and Chinese to English• Use a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, • Attend meetings, interoperating, taking minutes and keeping notes• Manage and maintaining budgets, as well as invoicing• Liaises with staff in other departments and with external contacts• Sort and distribute incoming post and organising and sending outgoing post• Liaises with colleagues and external contacts to book travel and accommodation• Organize and storing paperwork, documents, and computer-based information• Photocopy, scan and print various documents Show less