Maggie M. Email & Phone Number

Australia

海淀区

• Outsourcing management: vendor evaluation, performance assessment, salary increase management, quarterly payment.
• Meeting support: take meeting minutes and follow actions, R&D All Hands, Team Building, offsite meeting, outing events.
• Company newsletter: write and popularize company articles.
• Employee check-in and checkout guidance.
• Event planning: offsite meeting, team building (~100 people).
• Lab management: leasing contract, payment, electricity fee

中国 北京市 朝阳区

• Supported to the MD (Sales Manager & Managing Director of China) and the Sales team of 40 members.
• Calendar management to MD
• Planned QBR virtually/ locally in Beijing /by travel to other citites - gathered employees cross China, group size of 50 people (accommodations, conferences, team building activities and dinner, etc.)
• Organized charity/social-work activities. (Donating for autism school, cleaned the campus, assembled teaching aids, and upgraded the children entertainments, etc.)
• Acted as Sales Operation Specialist (processed deal registrations from OEM/Channel partners. Generated report to Sales, OEM, Channel managers)

Beijing, China

• Support to Director of Engineering, his direct reports of eight and supporting staff of 80
• Provide complex calendar management; schedule meetings, coordinate multinational conferences, manage conference rooms
• Prepare frequent international and domestic travel itineraries, reservations, and visa applications (3-4 times per quarter)
• Generate expense reports (reimbursement) regularly
• Handle confidential information and sensitive matters professionally with integrity as the basis
• Back-up support for executive assistant to the Vice President of China

Dongcheng District, Beijing, China

• Keep Camp is an online paid product, promoted on the main page, open to all users.
• Provided day-to-day online customer services to users while managing a 15 people team, which has the capacity of serving 30 user groups (~1000 users)
• Collaborated with PMs and training instructors to refine the product features and the operation process
• Generated the content of operation FAQ (contains the instruction of dealing with common issues)
• Achieved the highest KPI out of the other four other teams (saving existed user to purchase the service)

Winnipeg, Manitoba, Canada

• The store maintains excellent operation performance: hygiene and customer service. Rossan William (Vice of President of Starbucks Canada) has visited the store in the summer of 2016.
• Delivered active and efficient customer service in a fast-paced environment; strong ability to provide a high level of customer service to patrons
• Exceptional ability to problem-solve and troubleshoot in a fast-paced environment.
• Opened and locked up shop frequently; trained new hiring employees