Xinni (April) Wu Email & Phone Number

Bangkok, Th

London Area, United Kingdom

- Manage a high volume of incoming OA system issue requests through various channels (e.g., On-call, System Issue Feedback Group). Log reported issues or bugs and coordinate with the relevant R&D teams for further investigation, providing timely solutions back to users.- Provide daily operational support for the Clover financial system in the EMEA region, including system setup, configuration, on-call support, and troubleshooting.- Offer prompt and reliable foundational support for finance teams in the EMEA region, including system and access configuration, bug resolution, user training, and report generation. Serve as the first point of contact for technical assistance when local teams encounter issues.- Conduct system introductions and training sessions as needed.

London, England, United Kingdom

Produced multimedia content for a website catered to international students. Related articles:- https://zhishiuk.com/2022/01/27/uk-newyear-first/- https://zhishiuk.com/2021/09/07/friend-international-april/

London, England, United Kingdom

- Efficiently managing multiple email inboxes and promptly responding to phone calls to ensure seamless and timely communication with high-stake customers.- Overseeing company social media channels, analysing engagement metrics, and enhancing content quality through proficient graphic design utilising Canva.- Successfully persuading customers to leave positive reviews, resulting in a significant upturn of the company's Google review rating from 3.6 to 4.8 within 6-8 months.- Offering comprehensive support to Chinese corporate clients, proactively assisting with diverse tasks to meet their specific requirements and enhance overall satisfaction.- Conducing data gathering for market research and providing valuable insights to contribute to the formulation of effective marketing strategies.- Managing various operational responsibilities, including coordinating couriers and monitoring the timely receipt of lab results, ensuring smooth business operations.

Shenzhen, Guangdong

- Facilitated effective communication and coordination between the municipality and external entities, overseeing liaison, arrangements, and translation of external affairs throughout the COVID-19 pandemic.- Played a key role in the organisation of a significant video conference with Cambodia, focusing on sharing experiences and strategies in combating the pandemic.- Provided valuable assistance in the shipment of anti-epidemic materials to countries such as Japan, Korea, Thailand, and others, contributing to international efforts in combating the pandemic.

Abu Dhabi, United Arab Emirates

- Undertook the responsibility of warmly receiving and greeting guests, ensuring their comfort and satisfaction throughout their stay. - Maintained a consistently efficient and courteous manner, delivering exceptional service to all guests at all times.- Exemplified the distinguished values of The St. Regis brand in every customer interaction.- Proactively handled pre-arrival preparations, including personalised email communications, meticulous amenity arrangements, and the diligent compilation of daily VIP reports, to elevate the overall standard of guest services.

Phuket, Thailand

- Spearheaded guest reception and adeptly handled the check-in procedure, meticulously documenting room allocations and the number of accompanying individuals.- Proficiently managed seat assignments for all guests, including accommodations for infants, while diligently recording and accommodating any special requirements or preferences.- Demonstrated proficiency in interpreting for Chinese and English guests, facilitating clear and effective communication to ensure the delivery of outstanding and tailored service.

Master'S Degree, Media And Public Relations, Merit

Dissertation: An Investigation of Feminism Content on Tiktok

Bachelor'S Degree, Hospitality Administration/Management

Bachelor'S Degree, Hospitality Administration/Management