Lyn L. Email & Phone Number

China

Working as a part of the SEA recruitment team, I am involved in recruiting related matters, focusing on connecting talents to high performance careers and finding the most suitable candidates for our business partners at Accenture.- Experience in Technology and Operations recruiting.- On top of the recruiting activities, I am also playing a role of consultant for business partners and client to provide the best recruiting solution.- Leading a team of 5 priority recruiters… Show more Working as a part of the SEA recruitment team, I am involved in recruiting related matters, focusing on connecting talents to high performance careers and finding the most suitable candidates for our business partners at Accenture.- Experience in Technology and Operations recruiting.- On top of the recruiting activities, I am also playing a role of consultant for business partners and client to provide the best recruiting solution.- Leading a team of 5 priority recruiters, supporting across different service groups within Accenture, training and caring for their recruiting career and personal growth within Accenture.- Constantly improving recruiting process to make sure recruiting process is straight forward and with compliance.- Weekly meetings with clients and business partners on recruiting updates and performance review.- Coordinating with different HR functional groups to support candidates and business partners/clients in order to onboard talents smoothly. Show less

Dalian, Liaoning, China

Working as a part of the SEA recruitment team, I am involved in HR related processes focused on connecting talents to high performance careers at Accenture.- Prospected potential candidates, reviewed resumes, conducted phone screens, submitted profile summaries to management, arranged interviews, presented offers and arranging on-boarding for candidates where necessary.- Connected with potential candidates via employee referrals, social media, networking, cold calling, gathering… Show more Working as a part of the SEA recruitment team, I am involved in HR related processes focused on connecting talents to high performance careers at Accenture.- Prospected potential candidates, reviewed resumes, conducted phone screens, submitted profile summaries to management, arranged interviews, presented offers and arranging on-boarding for candidates where necessary.- Connected with potential candidates via employee referrals, social media, networking, cold calling, gathering relevant information and matching them to suitable roles in Accenture.- Carry all shortlisted candidates through recruiting activities (interviews, salary discussion and offer/onboarding stage).- Monitored background checks of potential employees.- Developed monthly reports relevant to team performance.- Attended online training and workshops aimed at enhancing professional skills. Show less

Dalian, Liaoning, China

- Direct supervision of contact centre activities. - Proficient with the creation and presentation of business review documents.- Demonstrated exceptional team building capability which has ultimately led to improved customer satisfaction.- Directly trained and managed 4 team leads, while leading a total staff of 60 team members.- Consistently maintained professional development by attending Project Management (PMP) classes.- Addressed customer service inquires in a timely… Show more - Direct supervision of contact centre activities. - Proficient with the creation and presentation of business review documents.- Demonstrated exceptional team building capability which has ultimately led to improved customer satisfaction.- Directly trained and managed 4 team leads, while leading a total staff of 60 team members.- Consistently maintained professional development by attending Project Management (PMP) classes.- Addressed customer service inquires in a timely and accurate fashion.- Maintained responsibility for recruiting, hiring and training team leads and team members.- Ensured strict adherence to contact centre policies, procedures and quality assurance measures. Show less

London, United Kingdom

- Direct supervision of contact centre activities.- Proficient with the creation and presentation of business review documents.- Demonstrated exceptional team building capability which has ultimately led to improved customer satisfaction.- Directly trained and managed 4 team leads, while leading a total staff of 60 team members.- Consistently maintained professional development by attending Project Management (PMP) classes.- Addressed customer service inquires in a timely… Show more - Direct supervision of contact centre activities.- Proficient with the creation and presentation of business review documents.- Demonstrated exceptional team building capability which has ultimately led to improved customer satisfaction.- Directly trained and managed 4 team leads, while leading a total staff of 60 team members.- Consistently maintained professional development by attending Project Management (PMP) classes.- Addressed customer service inquires in a timely and accurate fashion.- Maintained responsibility for recruiting, hiring and training team leads and team members.- Ensured strict adherence to Pactera company policies, procedures and quality assurance measures. Show less

Dalian, Liaoning, China

- Supervised and assisted with administrative duties carried out by team members.- Increased the productivity of new team members with technical knowledge and process training.- Improving service excellence and provided quality customer service both online and in person.- Handled team working space to ensure company brand materials meet and exceed company presentation standards.- Generated detailed and comprehensive reports on the quality of the teams performance for team… Show more - Supervised and assisted with administrative duties carried out by team members.- Increased the productivity of new team members with technical knowledge and process training.- Improving service excellence and provided quality customer service both online and in person.- Handled team working space to ensure company brand materials meet and exceed company presentation standards.- Generated detailed and comprehensive reports on the quality of the teams performance for team manager.- Consulting with team manager to identify team goals and areas for improvement.Skills Developed: Leadership, Teamwork, Organisational & Management Skills. Show less

Dalian, Liaoning, China

- Identified and provided solutions to the application, accounts, systems and network issues of enterprise users from Singapore, Malaysia, India & USA.- Assisted the Quality Analyst with the analysis of calls, emails and chats from English and Mandarin Technical Support Engineers.- Coaching and Supervision of Technical Support Agents where appropriate.- Consulted daily with the Quality Analyst on ways of improving client satisfaction.- Logged and kept accurate records of… Show more - Identified and provided solutions to the application, accounts, systems and network issues of enterprise users from Singapore, Malaysia, India & USA.- Assisted the Quality Analyst with the analysis of calls, emails and chats from English and Mandarin Technical Support Engineers.- Coaching and Supervision of Technical Support Agents where appropriate.- Consulted daily with the Quality Analyst on ways of improving client satisfaction.- Logged and kept accurate records of customers ad employee queries.Skills Developed: Analytical Thinking, Customer Service, Problem Solving, Data Entry, Time Management & Interpersonal Skills. Show less

Master Of Science (Msc), Management Of Information Technology, Distinction

Key Modules: Ubiquitous Computing, Leadership Development, IT Project Management, Decision Support Systems, Innovation & Knowledge.

Bachelor Of Arts - Ba, English And Japanese

Key Modules: English/Japanese Reading, English/Japanese Listening, Oral English/Japanese, English/Japanese Writing, Business English