- Optimized business processes and interactive functions for the online business hall; - Participated in the design of the mobile terminal for the 2nd phase data dashboard, completing the initial design drafts for more than 10 functions, assisting the department in conducting H5 risk assessment;- Collected information from over 12 competitors regarding the operations of their online business halls and securities platforms, with a special focus on investment education. This data collection allows for a keen market insight to assist the department in making informed decisions and strategic planning going forward.

- Assisted in collecting and organizing customer data from various sources, conducting data analysis to identify market trends and customer preferences for the company's businesses at UTSC. Analyzed data from over 500 sources to gain insights;- Translated data findings into visible and understandable forms, creating 15+ visual reports and charts to present key discoveries to the team. Presented 7 actionable insights and recommendations to attract new customers and enhance satisfaction among existing customers; - Acted as a representative, participating in 4 offline campaigns organized by the company in UofT and other student groups. Interacted with over 200 students and gathered their feedback. Successfully maintained relationships with over 100 important clients by providing personalized services and fostering customer relations; - Collaborated with cross-functional teams, engaging in 10 business problem discussion sessions. Gathered an understanding of business issues and provided data analysis results and recommendations to support decision-making.

Responsible for customer communication and maintenance