• Organized and facilitated over 10 major department meetings, prepared meeting documents and reports, coordinated timing and venues, notified participants, and documented key points.• Conducted data analysis for 3 multifunctional teams, including market research, data collection, cleaning, and visualization. Responsible for cleaning large datasets to ensure data accuracy and completeness, avoiding project delivery delays.• Leveraged advanced Excel and Python skills for data processing and analysis. Also used Python, Tableau, and Pivot Table to present analysis results to clients, helping them accurately understand current business situations and quickly grasp market trends.

• Developed an efficient and convenient financial tracking system to monitor the flow of expenditures for audit purposes. Ensured that $13,000 in student activity funds were fully utilized for student activities. • Responsible for checking each invoice for accuracy and maintaining an invoice log. Developed a budget plan, examined and identified cost-saving opportunities, and actual expenditures were 3% less than projected. Efficiently processed expense reimbursements, ensuring prompt and accurate financial statements.• Organized the Chinese New Year Fair and Graduation Gala, managing venue reservations, invitations, and catering, resulting in over 200 attendees and were highly appreciated by the participants. Fostered a sense of community and an atmosphere of celebration among students, demonstrating strong leadership and event management skills.

• Spearheaded the development of Stoko's Corporate Social Responsibility (CSR) strategy by conducting in-depth user research. Administered 185 customer surveys and 8 employee interviews to gather qualitative and quantitative data, identifying key user needs and pain points.• Utilized Excel to analyze survey and interview data, uncovering trends that informed evidence-based decisions. These insights highlighted the importance of enhancing employee benefits and implementing eco-friendly initiatives to improve user satisfaction.• Delivered presentations of research findings to senior leadership using Canva and Slides. Effectively communicated user insights and their implications for CSR strategies, influencing data-driven decision-making processes.• Designed interview questions to gain insights into employee expectations and satisfaction, collaborating with the project manager and ensuring timely completion of research activities.

• Conducted marketing and promotional campaigns, securing over $6,000 in sponsorships. Demonstrated strong presentation, negotiation, and problem-solving skills during the sponsorship acquisition process.• Resolved outstanding dues due to pandemic-related disruptions, avoiding $3,000 in compensation.

• Responsible for the design and creation of props and sets for five drama productions.• Led the set team to ensure the delivery of props and set within a tight timeframe and managed unexpected situations during the performance by reacting promptly and decisively.• Created the balance sheet of Yu Theatre Society to assist the president in managing funds. Budgeted the set team and oversaw the spending in the props and set production process.• Assisted the marketing team to promote drama productions by leveraging social media platforms (e.g. WeChat, Instagram) to reach hundreds of potential audiences. The resulting attendance rate was more than 80% for all productions.

• Processed day-to-day front desk operations, including visitor registration, scheduling meetings for clients, and effectively handling the recording and forwarding of customer complaints.• Efficiently handled customer inquiries, guided clients through processes such as opening savings accounts, conducting transfers, and utilizing digital services like online banking and automated deposit machines.• Collaborated closely with wealth management and commercial banking partners to develop valuable solutions for clients, fostering stronger business relationships with partners. Proactively cultivated and nurtured strong client relationships.• Demonstrated exceptional performance, surpassing set goals and achieving leading regional results, while also displaying a keen eye for fraud prevention, saving a client from experiencing a potential loss of CAD 20,000 in assets.