-Collaborated with stakeholders to assess training needs, creating personalized learning experiences using data-driven analysis and consultation, resulting in tailored solutions that effectively addressed learning gaps.-Designed and developed customized eLearning solutions for diverse clients, leveraging instructional design methodologies and interactive course development, leading to engaging learning experiences.

-Performed front-end needs analysis through research and self-generated surveys and assessments to determine knowledge gaps, learning goals and objectives, and project scope.-Designed and developed instructional curriculum in both English and Mandarin to address program initiatives, goals, and any knowledge gaps determined by needs analysis to improve learners’ language and academic performance. -Elevated learning outcomes for more than 200 learners by delivering engaging… Show more -Performed front-end needs analysis through research and self-generated surveys and assessments to determine knowledge gaps, learning goals and objectives, and project scope.-Designed and developed instructional curriculum in both English and Mandarin to address program initiatives, goals, and any knowledge gaps determined by needs analysis to improve learners’ language and academic performance. -Elevated learning outcomes for more than 200 learners by delivering engaging learning across multiple platforms—such as instructor-led, blended, and VILT (virtual instructor-led training) environments.-Developed and enriched over 200 instructional materials using digital tools such as Google Suite and Microsoft Office to design, localize, and enhance microlearning, job aids, and explainer videos.- Established a comprehensive assessment framework that included more than 100 formative and summative assessments; ensured alignment with organizational goals. And adjust instruction as needed to meet individual learning needs.- Collaborated with other professionals to ensure instructional consistency across the organization, as well as to discuss data and develop instructional strategies for varied contents and grade levels. -Participated in continual professional development eLearnings, conferences, and training sessions to stay current with best practices in the dual immersion program, such as learning trends, modalities, strategies, and technologies.-Optimized instructional strategies across multiple grade levels by leading collaborative efforts to ensure instructional consistency across the organization, as well as to discuss data and develop instructional strategies for varied contents and grade levels. -Elevated instructional consistency and curriculum development by collaborating with professionals to refine instructional strategies and materials. Show less

-Served as the primary liaison between the cross-functional teams and skateholders, facilitating transparent communication and fostering strong community relations.

-Generated a more than 35% increase in learner engagement by developing and translating interactive materials using Google Suite and Microsoft Office, integrating content into the Learning Management System (LMS), and supporting VILT to enhance accessibility and learner interaction.-Utilized instructional design methodologies to develop and implement blended learning modules, incorporating video, simulations, and live virtual learning, which increased student interest in higher… Show more -Generated a more than 35% increase in learner engagement by developing and translating interactive materials using Google Suite and Microsoft Office, integrating content into the Learning Management System (LMS), and supporting VILT to enhance accessibility and learner interaction.-Utilized instructional design methodologies to develop and implement blended learning modules, incorporating video, simulations, and live virtual learning, which increased student interest in higher learning.-Achieved a 35% improvement in learner outcomes by designing and evaluating over 50 targeted assessments, incorporating diverse learner needs, and conducting thorough evaluations to ensure alignment with learning objectives and performance metrics.-Promoted inclusive education by implementing differentiated instruction tailored to learners’ varying skill levels, resulting in more personalized learning experiences and higher learner satisfaction.-Accomplished effective task analysis through strategic collaboration with internal leadership teams combined with SME input; proposed tailored improvement strategies leading directly to significant increases in both efficiency rates achieved monthly.-Revitalized instructional effectiveness organization-wide by facilitating more than 30 data-driven discussions and managing projects to develop training for diverse content areas and needs assessment, as reflected through learner evaluations.-Optimized instructional consistency and storyboard development by collaborating with subject matter experts to refine instructional content, leading to improvement in instructional delivery. Show less

-Utilized problem-solving strategies to manage point-of-sale systems efficiently, aligning with organizational processes.-Collaborated with team members to optimize workflow, contributing to an organized and seamless customer journey.-Leveraged strong customer service skills to assess and address the learning needs of diverse customers, guiding them to appropriate resources.