Collaborating with cross-functional teams both in Australia and Canada, including Accounting, Trading, and Compliance, to formulate a comprehensive Standard Operating Procedure (SOP) aimed at optimizing operational processes across Onboarding, Trading, and Asset Management functions.Utilizing advanced data analysis techniques, employing tools such as Salesforce, Excel, Fireblocks, and specialized CRM tools to analyze key operational metrics, including End-of-Month (EoM) and End-of-Year (EoY) balancing, profit calculation, and finance reconciliation, to drive informed decision-making and enhance overall operational efficiency.Executing diverse customer support functions for both OTC clients and retail platform users, ensuring a superior customer experience. Managing phone call services, responding to emails, and engaging in LiveChat interactions through dedicated support portals, consistently meeting high service standards in a timely manner.Maintaining vigilant oversight of transactions to validate accuracy in amounts and accounts, proactively identifying and rectifying discrepancies to ensure data integrity.Leading the preparation of daily fiat reconciliation and bookkeeping processes, meticulously verifying that bank statement transactions aligned seamlessly with internal records, thereby upholding financial accuracy and compliance standards.Contributing to ongoing operational improvements by identifying areas for enhancement and providing strategic recommendations to the management team. Implementing procedural changes to drive efficiency gains.Effectively managing a diverse range of internal and external inquiries, demonstrating adaptability and a high level of responsiveness to meet the dynamic needs of the business environment. Cultivated positive relationships with stakeholders through clear communication and proactive issue resolution.

Supervising Flyer Distribution: Performing scheduled checks on people distributing flyers and ensuring that the team of brand ambassadors is performing up to the standards and providing support to help them improve their performance. Reporting: Working closely with the City Manager helping to improve campaigns such as Uber, Doordash, and Woolworths while being in communication with the Brand Ambassadors and the Team Leader. Operations: Keeping track of the inventory such as flyers and uniforms at the storage facility. With the use of CMS, complete admin tasks such as approval BAs & and checking mission records to facilitate the operations.Coaching: Providing training to the new people joining Oppizi (on-site and via calls/ messages) to guide them in understanding the guidelines of the distribution and using the Oppizi App.

Actively involved with various aspects of organisational rebranding such as website updation, creation of graphic material, logo change etc.Coordinated with the graphic design team to prepare rebranding materials and corporate logos to upload on website and social media pages.Updated company logos on property pictures and agency profiles on important business websites; Redesigned social media pages for the brand.Assisted in creating scripts and storyboards for promotional videos of the rebranding; Brainstormed with the team on website design and style ideas.Produced marketing presentations for two rebranding events; Contacted the council for permission to conduct the event.

- Planning and delivering communication and engagement strategy based on organisation’s objectives - Research and analyze MYAN’s current communication and industry-specific resources to identify strengths, gaps, opportunities, and threats （SWOT Analysis）- Strategic solutions to enhance communication on organization’s digital channels- Delivering actionable tactics to smoothly implement suggested strategies and achieve communication goals

Business Development: Based in Sydney, made door-to-door visits to convince small business owners to apply for fridges.Operations and communication: Keeping track of the inventory of different sizes of fridges by communicating with the warehouse and updating to other team members in order to offer the right product to customers, also negotiating inventories with team members.Assessment and Application: Made assessments for small business venues that needed energy-saving fridges and made inquiries on behalf of the clients to apply for fridges.Fridge Delivery and Installation: Drove and Delivered fridges for small business venues across Sydney and Installed fridges on appropriate sites.

Conducting market research and assisting with the pitch presentation for client bidding for household brands;Scheduling livestream promotions for wig and clothing brands;Communicating with foreign influencers to seek collaboration forproduct promotions.

Assisting the line manager in searching for relevant and usablecontent regarding the clients AB Sugar China;Composing an article ‘A Trip of Sugar’ for ABSugarChina to post on their official WeChat account; Preparing monthly content posting schedules for the client on their official WeChat account;Translating promotional materials from Chinese English for the brandConverse.

Composing short video scripts for K-12education;Companies and also assisting with video production for the final edition; Uploading videos on social media platforms such as TikTok and Kuaishou;Recording viewership data for advertisers and reporting back to them with the same;Hosting brainstorming meetings and sessions to discuss creative ideas for advertisers' videos.