Xinyu Li Email and Phone Number

- Enhanced communication skills while instructing Grade 12 math courses in groups of 5-12 students- Attracted 22 public high school students by advertising after-school math programs on online communities with clear demonstrations- Built and maintained a good rapport with students and their parents while offering one-to-one after-class tutor - Showed commitment to success while helping achieve their academic goals, managed to increase their final test scores to 82% or higher

- Provided efficient support to clients throughout the sales process with high-level of satisfaction- Presented time management and people skills while arranging appointments with clients and technicians- Enhanced problem-solving skills while dealing with upset clients and coordinating with other departments for mutually acceptable solutions

- Proactively cooperated with 3 internal parties in the financial modelling process, selected the data needed and generated the value-added data for further steps - Performed advanced MS Office proficiency while analyzing data on Excel and preparing reports on Word

- Strengthened customer support skills while taking the initiative to answer inquiries, educate tax policies, and collect related documents - Attained high working efficiency and accuracy in a fast-paced environment, managed to process quality checks on over 500 clients’ tax returns in 4 months- Demonstrated ability to prioritize customers’ concerns and provide solutions logically and concisely in a stressful environment

- Cultivated interpersonal and communication skills through interacting with clients frequently to understand their needs and offer proper mortgage advice - Developed organizational skills and sensibility to details while checking, filing, preparing, and reporting clients’ documents to the credit department for approval- Exhibited problem-solving skill while working closely with notaries and intermediaries to provide the best solutions to challenging situations