Xinyu Zhang Email & Phone Number

United Kingdom

Web Development & Support- Developed and maintained company website using Jekyll with Liquid syntax, PHP, JavaScript, Bootstrap, SCSS and HTML.- Added Dart support for product micro-service.- Improved website accessibility by making changes to the website based on WCAG (Web Content Accessibility Guidelines) standards and leveraging Mac VoiceOver (VO) - Implemented A/B testing for marketing campaign components on website- Fixed Google indexing issues to improve search engine visibility. - Added Baidu (China’s biggest search engine) verification, optimized redirection settings, and pushed the website to Baidu for enhanced reach in the Chinese market. - Built the Chinese version of our PDF-to-HTML converter to cater for the Chinese market - Automated email campaign flow in Salesforce- Triaged incoming support issuesMarketing- Analyzed data using Matomo and Metabase, created and ran marketing experiments and campaigns accordingly- Pulled out product jobs and wrote up messaging house- Interviewed customers for customer insights- Brainstormed ideas and ran experiments to open the Chinese market - Ran company’s account on Chinese IT forums and video platforms, producing IT content in Chinese- Implemented MTM campaign… and more as my journey continues at IDRSolutions!

Shanghai, China

Tech1. Tested company's web app and mobile app, reported issues and suggested possible solutions2. Carried out software pilot, trained and assisted clients in implementing software3. Triaged and managed Freshdesk support tickets4. Contributed to user manualsProject Management1. Onboarded more than 100 suppliers and clients2. Created factory audit and product qualification checklist templates3. Liaised different teams to ensure timely and smooth delivery of projects 4. Worked with development team to customize web app according to client requirements5. Promoted cooperation between the company's product and third-party systems6. Analyzed and reviewed feedbacks from clients to improve future clients' delivery experienceSales & Marketing1. Attended sales-client meeting and sales fairs 2. Forwarded inbound inquiries

Shanghai, China

Sales1. Sold more than $90,000 worth of products with livestream sales2. Reviewed and analyzed company's livestream sales data3. Brainstormed livestream sales activities and promotions catering to dynamic social-media market Marketing1. Operated company’s social media accounts2. Managed and promoted private section sales for customer loyaltyProject Management Communicated and coordinated between customer and factories

Master Of Science - Ms, Computer Science With A Placement Year

Bachelor Of Arts - Ba, Education, Gpa 3.7

Summer School, Business English, A