Xiomara Wright Email & Phone Number

• Provided comprehensive record management support across the organization, utilizing both electronic and hardcopy information management techniques.• Executed image-related tasks, including document preparation, scanning, indexing, and quality assurance, within OnBase.• Delivered technical support for scanning paper documents, virtual printing, and completing electronic forms.• Ensured the integrity of documents, electronic images, and records metadata through precise indexing processes.• Organized and prioritized tasks to consistently meet processing deadlines.• Reviewed and validated the accuracy and completeness of document batches indexed by team members.

Elizabethtown, Kentucky, United States

• Responded to phone inquiries concerning patient services and diagnoses with professionalism and clarity.• Coordinated and scheduled after-school homework sessions for children.• Organized and facilitated themed activity days, including crafts, games, and other engaging events.• Maintained a clean and welcoming front office environment through routine light cleaning.• Managed and organized patient files and records with attention to detail.• Greeted and checked in patients and visitors, providing them with necessary information and directions.• Managed appointment scheduling and confirmed upcoming appointments, ensuring efficient use of time and resources.• Handled patient check-outs and processed payments, including insurance co-pays and other charges.

Louisville, Kentucky, United States

• Managed inbound and outbound calls with veterinarian clinics to facilitate prescription processing.• Secured approval or denial for pet prescriptions, ensuring compliance with veterinary guidelines.• Coordinated with on-call pharmacists for prescription approval and efficiently transferred calls as necessary.• Accurately entered and updated approval data in patients' electronic medical records.• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring timely communication.• Assisted in verifying prescription accuracy and processing orders in alignment with pharmacy protocols.• Maintained confidentiality and adherence to HIPAA and other regulatory standards in all interactions.

Louisville, Kentucky, United States

• Conducted pre-testing on patients following the doctor’s orders, ensuring accurate and thorough assessments.• Accurately entered patient data into the Electronic Medical Record (EMR) system, maintaining up-to-date records.• Assessed patients’ visual acuity, eye motility, and confrontational fields, and performed tonometry as part of routine examinations.• Captured high-quality retinal images using Cirrus OCT and Optos Daytona/California as directed by the ophthalmologist.• Prepared patients for in-office procedures, including intravitreal injections, laser treatments, pneumatics, and cryotherapies, ensuring patient comfort and readiness.• Performed daily drug counts, managed inventory of office supplies, and sterilized medical equipment in compliance with safety standards.• Provided elbow scribe support to the doctor, assisting with documentation, charting, and clinical tasks as needed.• Assisted in patient education by explaining procedures and post-treatment care, enhancing patient understanding and compliance.• Collaborated with the ophthalmology team to streamline workflow and improve patient care efficiency.

Elizabethtown, Kentucky, United States

• Conducted thorough pre-testing on patients for the optometrist, including taking detailed chief complaints, assessing visual acuity, capturing imaging, and accurately entering data into the EMR system.• Educated and trained patients on the proper insertion, removal, and care of soft contact lenses, ensuring patient confidence and comfort.• Verified and processed patients' vision insurance, facilitated out-of-pocket payments, and provided clear explanations of coverage and costs.• Welcomed patients upon arrival, managed the check-in process, and confirmed upcoming appointments to maintain an organized schedule.• Assisted in conducting specialized tests such as visual field exams, corneal topography, and retinal imaging as directed by the optometrist.• Supported the optometrist during patient examinations by preparing equipment, ensuring the availability of necessary materials, and assisting with documentation.• Maintained and organized optical inventory, including contact lenses and eyeglass frames, and ensured proper display and storage.• Performed routine equipment maintenance and sterilization, adhering to safety and hygiene protocols.• Provided patient education on eye health, preventive care, and post-examination instructions, enhancing patient understanding and satisfaction.

Louisville, Kentucky, United States

• Delivered exceptional customer service in a high-volume call center environment for over a year and a half, consistently meeting performance targets.• Maintained a flexible and positive attitude while assisting clients, adapting to varying customer needs and ensuring satisfaction.• Provided compassionate and friendly support to a predominantly older adult patient population, fostering a welcoming and respectful atmosphere.• Efficiently utilized Electronic Medical Record (EMR) systems for accurate and timely documentation, contributing to streamlined operations.• Handled a diverse range of customer inquiries, including appointment scheduling, billing questions, and service-related issues, ensuring prompt resolution.• Escalated complex cases to the appropriate departments while maintaining clear communication with clients throughout the process.• Participated in ongoing training to stay updated on company policies, product offerings, and customer service best practices.• Managed follow-up calls and emails to ensure customer issues were resolved satisfactorily, enhancing overall customer experience.• Collaborated with team members to share insights and improve service strategies, contributing to a supportive and efficient work environment.

Associate'S Degree, Business Administration, Management And Operations

High School Diploma