I am a dedicated IT Specialist with over six years of experience in Identity & Access Management (IAM), IT support, and technical leadership. My expertise includes managing Active Directory, Azure AD, and Microsoft Exchange, while providing advanced technical support for complex hardware, software, and network issues. I have a proven track record of improving operational efficiency through automation and process optimization, leading teams, and delivering outstanding customer service.Key Highlights:Expertise in IAM: Proficient in Active Directory, Azure AD, and Microsoft Exchange, managing user lifecycles and ensuring secure, compliant access.Leadership: Led a team of analysts at AmeriSave Mortgage, improving resolution times by 20% and increasing compliance rates by 25%.Process Optimization: Implemented automation that reduced access-related incidents by 15%.Strong Communication: Skilled at translating technical details into actionable insights for non-technical stakeholders.Cybersecurity Enthusiast: Passionate about using IAM and security best practices to safeguard systems and data.I’m always excited to connect with like-minded professionals and explore new opportunities to drive IT excellence.
Listed skills include User Research, Wireframing, Usability Testing, User Surveys, and 40 others.