Xavier G. Email & Phone Number

Atlanta, Ga, Us

Folsom, California, Us

• Provision access into systems using Active Directory security groups to employees in theEviCore Healthcare network in multiple domains.• Troubleshoot issues with accessing shared drives• Administrator in Microsoft Exchange and Sharepoint• Manage and create users, security groups, and service accounts in Active Directory.• Assist users with logging into remote servers.• Provide remote assistance using TeamViewer remote assist tool.

Atlanta, Ga, Us

• Provided assistance to Identity & Access Management analysts with onboarding new remote employees by ensuring the new remote employees are able to access the company's remote servers and software without issues.• Provided assistance to Identity & Access Management Analysts with specific IT access requests from AmeriSave Mortgage Corporation employees via the Jira Service Management ticketing system.• Conducted extensive research on user IT issues to determine the best method of troubleshooting or whether the issue needs to be escalated to another team.• Conducted research on technologies and methodologies that will enhance the productivity of the IAM team.• Maintained communication and relationships with other teams in IT, users in other departments throughout the company, and leadership (managers and executives) to executive user requests as efficiently as possible.• Provisioned accesses to users to work within the company's CRM that are granted and organized based on the user's job title, department, and branch/location.• Utilized Active Directory to manage and provision access to shared drives and email distribution lists on user accounts.• Manipulated each user's Active Directory account to manage the devices and servers they are able to login to and login with. • Utilized virtual machines and remote support technologies; i.e. Remote Desktop Connection, Microsoft Remote Desktop; ConnectWise, LogMeIn.• Company administrator for creating, managing, and removing licensed Zoom accounts. • Managed, edited, and uploaded documents in shared drives.• Organized team meetings• Other Software: O365, Microsoft Exchange, Microsoft Sharepoint, Microsoft Office.

Atlanta, Ga, Us

• Creation, management, removal, and auditing of user IDs across all systems utilized by AmeriSaveMortgage Corporation• Tools: Active Directory user administration, network folder creation and rights assignments; O365 user administration, including Exchange Online/SharePoint/Teams/Etc; Screenshare user administration through third party vendor

Hanover, Md, Us

Atlanta, Georgia, Us

• Analyzed and resolved incidents and requests from Carter’s employees regarding use application software and hardware.• Performed root cause analysis on tickets and utilized advanced troubleshooting skills.

Atlanta, Ga, Us

Used the ServiceNow ticketing system to communicate and thoroughly document issues and opportunities.• Manipulated all resourced provided such as remote access tools, automation scripts, and monitoring platforms.

Atlanta, Georgia, Us