Mangomint is a next-generation salon & spa software built to run and automate day-to-day operations—from appointment booking and retail sales to staff management and payment processing

• Oversaw all admission activities and workflows to ensure school, franchisor, and federal Title IV compliance.• Managed the CRM systems (PMAE and Element451) to streamline processes and improve efficiency.

• Maintained compliance with placement verification documentation to meet federal, accreditation, and school standards.• Established and nurtured relationships with potential employers to facilitate job placements for students.

• Interviewed, hired, trained, and directed the guest experience team.• Exceeded revenue goals for service and retail through effective management of Millennium and Meevo Salon Software.

• Provided support and guidance to marketing and guest service teams in 9 Paul Mitchell Schools.• Ensured department operations aligned with franchisor guidelines and remained in compliance.

First point-of-contact for prospective students looking for enrollment information in two campuses (Orlando and Tampa).

• Managed cosmetology student clinic appointments using Envision Salon Software.• Provided front desk training to students in a salon environment.• Developed front desk training systems/resources for future hires.