Ximena Luna Email & Phone Number

Dallas, Texas, United States

• Supports the Chief of Staff with drafting internal and external communications, including taking minutes for all Board and Committee meetings• Coordinates calendars for several of the Museum’s Chief Officers, efficiently handling logistics for meetings with donors, vendors, and other key stakeholders • Effectively multi-tasks to provide support for a wide variety of other administrative and operational tasks across departments• Manages incident reports and is a lead in organizing data for the yearly insurance renewal process

Dallas, Texas, United States

• Assigned daily responsibilities and supervised coordinators to ensure tasks were accomplished in a timely manner • Ran reports to ensure database was up-to-date on animal inventory, daily cash, and contact information • Strategically developed digital content to engage the foster community and provided materials for other social media outlets as well as the organization website• Screened applications, applied critical thinking skills to provide comprehensive counseling and resources to prospective adopters, and created a positive onboarding experience for new foster members

Dallas, Texas

• Reviewed denied loan applications to determine if there are possible avenues for moving forward, providing insight to customers in areas of improvement • Managed a high volume of incoming phone calls, providing information about available programs and apply problem solving skills to a variety of inquiries • Assisted in training new Customer Service Representatives, playing a role in building an efficient team

Corinth, Texas

• Prospected businesses for corporate giving, utilizing Salesforce to track and implement their engagement plans to transition them into new donors• Assisted in the preparation of online and special event fundraisers, collectively raising over $100,000 in additional profit• Conducted data analysis on event revenue streams, tracking daily progress for a large multi-citywide fundraiser• Managed donation data entry in Salesforce, creating financial reports to provide up-to-date information on incoming funds• Designed and scheduled marketing materials on social media platforms, raising awareness of ongoing events and engagement opportunities

• Updated an assessment survey via Qualtrics to be distributed to 4,000+ students, providing an analysis of current student needs to the University Union• Collaborated with internal communications for 30+ student organizations, ensuring awareness of expansion and development opportunities• Supervised 4 student workers, ensuring delegated office tasks are complete• Offered support in the creation and execution of 20+ events every semester, resulting in enhanced student involvement and services offered • Prepared excel sheets to track event participation data, supplementing yearly funding requests

• Helped lead the development and planning of the Monarch Butterfly Festival, a large-scale fundraiser with 1,000+ registrants, raising over $4,000 in profits• Managed volunteer database and incoming applications, ensuring 300+ volunteers were fully informed of upcoming volunteer opportunities • Integrated 7,000+ email and contact data to a new communications platform, providing more efficient email campaigns and savings in the operating budget• Became efficient in utilizing NeonCRM, creating various event pages as a medium for participants to register and process their payments online• Assisted with creating marketing materials and email campaigns, ensuring members and interested parties were connected to events at the Nature Center

• Assisted in executing Vestido Rojo, an annual large-scale program with 500+ attendees, increasing awareness of heart health• Maintained contact with 50+ partners and potential sponsors, ensuring they were prepared and registered for events• Updated event website using Greater Giving, offering clear and easy access to pertinent information for registrants• Translated materials from English to Spanish, enhancing communication mediums

• Created and presented a poster at a Psychology fair• Conducted literature reviews • Collaborated with team members • Gathered relevant data to execute research studies

Master Of Public Administration - Mpa, Psychology, 3.8

Activities and Societies: Public Administration Student Association

Bachelor’S Degree, Psychology, 3.9

Activities and Societies: Lambda Theta Alpha Latin Sorority, Inc., Leadershape, Order of Omega, Greek Emerging Leaders