Ximena Luna Email & Phone Number

Dallas, Texas, United States

• Supports the Chief of Staff with drafting internal and external communications, including taking minutes for all Board and Committee meetings
• Coordinates calendars for several of the Museum’s Chief Officers, efficiently handling logistics for meetings with donors, vendors, and other key stakeholders
• Effectively multi-tasks to provide support for a wide variety of other administrative and operational tasks across departments
• Manages incident reports and is a lead in organizing data for the yearly insurance renewal process

Dallas, Texas, United States

• Assigned daily responsibilities and supervised coordinators to ensure tasks were accomplished in a timely manner
• Ran reports to ensure database was up-to-date on animal inventory, daily cash, and contact information
• Strategically developed digital content to engage the foster community and provided materials for other social media outlets as well as the organization website
• Screened applications, applied critical thinking skills to provide comprehensive counseling and resources to prospective adopters, and created a positive onboarding experience for new foster members

Dallas, Texas

• Reviewed denied loan applications to determine if there are possible avenues for moving forward, providing insight to customers in areas of improvement
• Managed a high volume of incoming phone calls, providing information about available programs and apply problem solving skills to a variety of inquiries
• Assisted in training new Customer Service Representatives, playing a role in building an efficient team

Corinth, Texas

• Prospected businesses for corporate giving, utilizing Salesforce to track and implement their engagement plans to transition them into new donors
• Assisted in the preparation of online and special event fundraisers, collectively raising over $100,000 in additional profit
• Conducted data analysis on event revenue streams, tracking daily progress for a large multi-citywide fundraiser
• Managed donation data entry in Salesforce, creating financial reports to provide up-to-date information on incoming funds
• Designed and scheduled marketing materials on social media platforms, raising awareness of ongoing events and engagement opportunities

• Updated an assessment survey via Qualtrics to be distributed to 4,000+ students, providing an analysis of current student needs to the University Union
• Collaborated with internal communications for 30+ student organizations, ensuring awareness of expansion and development opportunities
• Supervised 4 student workers, ensuring delegated office tasks are complete
• Offered support in the creation and execution of 20+ events every semester, resulting in enhanced student involvement and services offered
• Prepared excel sheets to track event participation data, supplementing yearly funding requests

• Helped lead the development and planning of the Monarch Butterfly Festival, a large-scale fundraiser with 1,000+ registrants, raising over $4,000 in profits
• Managed volunteer database and incoming applications, ensuring 300+ volunteers were fully informed of upcoming volunteer opportunities
• Integrated 7,000+ email and contact data to a new communications platform, providing more efficient email campaigns and savings in the operating budget
• Became efficient in utilizing NeonCRM, creating various event pages as a medium for participants to register and process their payments online
• Assisted with creating marketing materials and email campaigns, ensuring members and interested parties were connected to events at the Nature Center

• Assisted in executing Vestido Rojo, an annual large-scale program with 500+ attendees, increasing awareness of heart health
• Maintained contact with 50+ partners and potential sponsors, ensuring they were prepared and registered for events
• Updated event website using Greater Giving, offering clear and easy access to pertinent information for registrants
• Translated materials from English to Spanish, enhancing communication mediums

• Created and presented a poster at a Psychology fair
• Conducted literature reviews
• Collaborated with team members
• Gathered relevant data to execute research studies

Master Of Public Administration - Mpa, Psychology, 3.8

Activities and Societies: Public Administration Student Association

Bachelor’S Degree, Psychology, 3.9

Activities and Societies: Lambda Theta Alpha Latin Sorority, Inc., Leadershape, Order of Omega, Greek Emerging Leaders