Responsible for the operational management of complex projects with transversal business impact.

Responsible for supervising and evaluating the learning process in Market Research for an on line classroom in the Marketing & Market Research Degree.

Main responsibilities: Analyze and carry out diagnoses and propose solutions to transform the processes, analyzing impacts and alignment of the solutions with the client strategy. Apply continuous improvement techniques to detect opportunities for process improvement, promote continuous improvement plans with the business areas to help simplify/make efficient their processes and control their effectiveness. Deliver new business engagements that require data management capabilities and solutions. Specify generic data products and features, their value proposition and the approach to onboard business units. Establish knowledge base around data and information requirements, business terminology, data flows and data quality issues. Responsible for projects delivery: develop project deliverables according to the client quality standards.Main projects: Digital transformation of a mortgage management model (2022). Activity analysis to outsource/centralize and set up home-office activities (2019-2021). Operations area remodelling: analysis and proposal for comprehensive organizational improvement. Efficiency analysis and detection of improvement focus (2019-2020). Reporting area: analysis and efficiency of the reporting system (2021-2022). Analysis of the mortgage process and detection of efficiency and outsourcing points (2020). Reporting model: Analysis and streamlining of reporting operations, implementing a new management model (tool and management procedures). Setting up of the BI information system: Migration of reports from different systems to Qlik and design of the QM with the main KPI's (2014-2018). Management of the banking consolidation process: integration of former banks to the Caixabank structure, from Caixa Girona (2010) to Bankia (2020). Organizational and operations analysis and updating of La Marató activities (2010-2011).Main clients: Caixabank/Caixabank Operational Services, Servihabitat, GrupoBC, Arquia

Transversal support actions for the different Departments of the area (basically, Underwriting non-life and Marketing). From this position reported to the Area Directors (Products and Marketing) and managed a team of five people. Main responsibilities: - Strategic planning. Design and implementation of different strategic plans. - Development and management of the different reports and control points of the business (Balanced Scorecard, KPI’s, etc.) with Corporate and Area vision - Quality. Monitoring the Quality Area indicators. - Underwriting Web. Development and management of the Web as a alternative tool for the underwriting of “non-mass products”. - Administrative management. Control of accesses to applications. - Integration of the Axa and Winterthur information system from the point of view of the Area.

In this position I reported to the Area Directors, being responsible for managing a team of two people. Main responsibilities: - Design, implementation and development of the information and control system: definitions of KPI’s/alerts, information management and controlling. - Design and maintenance of the Óper@ information and control system (web for online underwriting). - Participation in corporate projects of the área, among them the definition and implantation of the DataWarehouse project (transversal project to endow of a Business Intelligence tool to the business management). - Participation in corporate projects on management information.

- Market research project management in all his phases. - Studies: structure of market, analysis of advertising effectiveness (pre/post-advertising test and tracking), analysis of positioning, brand performance, launching test and concept/packaging/product development. - Accounts: Henkel, Nissan, Gallina Blanca, La Caixa, Danone, Planeta, Joyco.