Isabel Garcia Ramirez Email & Phone Number

Barcelona, Cataluña, España

Barcelona

Credit control (exposure, limit, check and validate) for all customers and dealers in Spain and Portugal following company policies, in order to released or block orders. Control and update of customer payments methods, credit limits and all information necessary to accurate any process of the company.Cash and collections for Spain and Portugal, contact customers, claim and follow until we collect. Renting and Leasing collection, follow and resolve any request.Cash application in SAP Hana, banks and accounts reconciliations including end of the monthConfirming report and anticipation of them for quarter ends. Support for customer service and sales to avoid unblock orders.Participate and SAP HANA update, helping team and open IT tickets when was necessary and recollection of the information and possible new SAP procedures. Back up for Polonia and France.

Barcelona Y Alrededores

Posting and reconciliation of Europe and Americas banks. Analysis and control of AR and weekly report. End Month Close of AR plus Bad Debts (Americas, APAC and Europe) and banks EOM reconciliations. Improvements and standardization of processes. Batch of payments preparation, execution and monitoring. Control of the financing program with bank in Europe (Italy, Spain and UK), uploading invoices and monitoring incidents, differences, control of cash pulling and audits of the program. Credit review and conditions for new customers. Accounting audits.

Barcelona, Cataluña, España

Cash and collections for UK, management of a Portfolio of 8 million. Account reconciliation and cash management in SAP FI. Weekly report of accounts. Control of credit to avoid accounts in stop. Dispute control, credit and rebill activity in SAP CRM. Bad Report and SOX control for EMC including cashflow and forecasting.

Control of all the treasury activities for Spain, Portugal, Hamburg, Netherlands, France, Italy and Geneva. Account reconciliations and control for all the mains, in and out accounts. Emission of manual, tax, government payments attach to SOX procedures. Control of the bank accounts and all the needs related with them, including cash pooling’s, cash flow, forex, vendors payments, CAD’s, confirming, bank mandates, Direct Debit, and BOE’s. Hamburg’s Payroll project implementation in SAP. In the End of Month activities of account reconciliations, intercompany reports, revals and cash applications.

Barcelona, Cataluña, España

Planning and implementation of ticketing system for BBS Barcelona (Countries of West Europe) for all their Finance activities. Coordination between Brazil, Romania and India for the implementation. Development of all the communications (manuals, updates, trainings, & launches). Creation of the documentation for each ticket created it, for SOP process. Creation and development of each ticket and review with the manager’s owners of the process. Creation and training for all the possible users. Trainings for all the tickets responsibles (West Europe, Brazil or India) development of level 1, 2 and 3 of ticket answer. After launching each ticket control of the detail and possible IT issues. Monthly meeting status update of the project. Creation of reports according the needs. Today still control of any issue or user needs

Barcelona Y Alrededores, España

Collections for Spain and Portugal, management of a portfolio between 1,500 to 1,900 customers with a value of 150 million per month. Control and management of the credit exposure to avoid blockings. Control and collections of the global accounts and Export collections (CAD’s). Claims management and legal procedure with the insurance. SAP FSCM project, development and implementation of the tool for all west Europe (Spain, Portugal, Germany, France, Netherlands and Italy), each country with the specifications and needs for each country. Dunning Letters SAP project, development and implementation for West Europe. Lead and control of the transition of activities to India in 2019, KPI’s control, organization and planning for each activity. Dispute control and report monthly. Confirming project for Spain, analyze of each case to include in our program of securitization. Confirming expenses report in EMC for reclassification. Bad Debt Report for EMC for all West Europe.

Barcelona Area, Spain

Customer billing in SAP for USA and Canada. Contact with operation team for information and documentation for billing. Analyze and reconciling accounts. Invoice accuracy and report of cost per order. Customer services (USA & Canada). Assist credit controller. Account Payable support. End month close activities and other general accounting duties.

Barcelona Y Alrededores, España

Coordination of collection and credit accounts in Mexico and Latin America. Account management and customer service, everything related to post sales : collections, bank management , credit, invoices. Administrative management of the collection through Oracle and SAP , monthly reports on regions and accounts. Management of collectors in Mexico. B2B. SAP trainer for collectors. Experience in electronic invoice. Account Receivable applications in SAP.

Barcelona Y Alrededores, España

Customer service doing technical supporting in Mac os X and its apps; positioning and maintaining Apple's brand. Manage of accounts security for Apple ID. Direct contact by telephone with Apple's customer resolving doubts or problems. Technical support for launch Mac OS X 10.9 system.

Barcelona Y Alrededores, España

Customer service, after-sales account follow-up, collaboration with credit analysts and sales staff, payment collection, account management for Mexico, Latin America and the United States, and coordination of collection and credit analysis for the merger with Varian corporation

Guadalajara Y Alrededores, México

Customer account management (pre-sales, sales promotion and payment collection); event management, expos and commercial marketing (including media, public relations, and branding); design and develop marketing strategy (certifications ISO-9001.2001, Social Responsibility and Gender Equality); quality Coordinator (ISO-9001-2001); coordinator for environmental initiatives (internal and external communication)

Guadalajara Y Alrededores, México

Managed and updated database and performed pre-sale promotions for real estate; Market research and customer service.

Master, Master En Dirección De La Comunicación Empresarial E Institucional, Approved

Beca completa (Becas Reina Sofia)

Programa Formativo, Gestión Empresarial, Aprobado

352 hrs Contenido: Estrategia competitiva en las empresas, atención al cliente, innovación, herramientas de gestión de mejora competitiva.

Licenciatura, Ciencias De La Comunicación, 82

Activities and Societies: Organización y participación en “La Jornada de la Comunicación” TEC de Monterrey 2005Promedio global 82..