Noé González Email & Phone Number

Guadalajara, Jal., Mx

Guadalajara, Jalisco, México

Guadalajara, Jalisco, Mexico

Zapopan, Jalisco, Mexico

● Spearheaded on-time dispatch of shipments by consistently maintaining a 99% order accuracy rate, achieved through effective coordination of warehouse clerks and meticulous verification ofshipping documentation (bills of lading, packing lists).● Implemented improvements in inventory accuracy, achieving a consistent KPI exceeding 95% andculminating in a system-wide increase to 99% through the implementation of enhancedinventory counting processes.● Managed domestic shipment tracking for finished goods using InfoTrax, ensuring timelydeliveries and facilitating efficient reverse logistics processes for Returned MerchandiseAuthorizations (RMAs).● Collaborated effectively with cross-functional teams (purchasing, planning, traffic) to identify andresolve inventory discrepancies. Maintaining awareness of supply chain dynamics to analyze rootcauses and implement Lean Six Sigma principles using A3 problem-solving methods.● Leveraged strong communication skills to effectively support inventory analysts in training andcoaching warehouse clerks. Contributed to a comprehensive training program by facilitatingworkshops, providing on-the-job mentorship.

Zapopan, Jalisco, Mexico

● Employed listening and researching skills to identify customer needs and utilized negotiationtechniques to reach mutually beneficial solutions, resolving customer requests efficiently andcontributing to customer retention goals. ● Effectively resolved billing discrepancies multitasking efficiently while utilizing various software programs to streamline processes and enhance customer satisfaction maintaining a positive NetPromoter Score of 9 over 10.● Enhanced customer experience by providing order status updates and ensuring accurate transaction processing through the coaching of customers on account management tools.