Chief engineer roleI am responsible for leading a team of engineers to complete projects. I work closely with other engineers and technicians to safely and efficiently complete projects on time.Building IT Service Management Processes (ITSM) 24x7 service, 30 employees Due diligence process. Transfer of customer technical support, infrastructure and application software support from a previous IT outsourcing company.SLA requirements - up to 4h time-to-restore, penalties.High quality of services provided, the contract has been extended for the next 5 years.List of services and solutions provided to the customer:- Main and backup data center- Communication channels (Internet, IP VPN, APN)- Server and network equipment- Information security equipment- Data storage systems (including SDS)- Virtualization systems Nutanix, oVirt (Russian vendors), vSphere- more than 3000 CI (VM, Containers)- stack: k8s, gitlab, argocd, nginx, haproxy, redis, rabbitmq, MySQL, PostgreSQL and others- application software in ruby, python- more than 2 million customers (on-board devices)- several hundred client offices (communication channels, vpn)- centralized monitoring system- 2000 requests per month for technical support- continuous process of rolling out changes and new releases

Development of architectural and technological solutions, implementation plans.Participation in projects as a system architectTechnical Pre-sale, participation in technical meetings with the customer.Interaction with vendors

Restructuring and development of the IT Systems Support and Technical Support department of the bank.

Development of architectural and technological solutions, implementation plans.Organization of the transfer of solutions for support to the IT services support group.Practical experience in expert support of IT services in all shift specializations (Windows/Linux/Unix/DBA/Networking)Practical experience in managing the project team and the competence department.Participation in projects as a system architectTechnical Pre-sale, participation in technical meetings with the customer.Interaction with vendorsService managementImplementation of a distributed monitoring system for the IT Services support group

IT Outsourcing.* Virtualization (VMware, IBM APC(PowerVM), HP nPars, HP vPars, Solaris Domains, etc.)* Operating systems (Linux (based on RHEL), AIX 5L, HP-UX, Windows)* High Availability Clusters (IBM HACMP(PowerHA), HP ServiceGuard)* Storage arrays and Fibre Optic infrastructure (HP 3Par, XP, Hitachi, IBM, Dell, Brocade Switches) * Software (PKI, SAP, Oracle DBs, Weblogic)Participation in technical meetings with the customerImplementation and support of information systemsWriting instructions on typical work for the operation groupProblem Management

System administration (Linux / Unix / Windows),Storage administration and SAN(Fibre Optic infrastructure) maintenanceImplementation of VMware ESXSAP basis administration