Christopher Hatton Email & Phone Number

Hoboken, Nj

● Documented procedures for new centralized operational model, interfacing with process owners; using Word, PowerPoint, Teams, Skype for Business, SharePoint, and ServiceNow. ● Engineered Knowledge articles to enable users to find documents more easily.● Designed spreadsheet to track production of all training materials (including 42 videos) for entire team, through all stages of production, modification, approval, and publication. This increased production efficiency, and let the team know when to send reminders to approvers.● Produced daily reports allowing management to see immediately which categories and stages had bottlenecks.

Hoboken, Nj

● Automated donation thank-you letters, reducing production time from ten days to day of receipt.● Wrote grant applications; tracked applications, granting institutions, and results.● Developed, wrote, and published bimonthly e-newsletter of Jubilee events.● Drafted, composed, and sent fundraising emails via MailChimp.● Created data analyses of donor community as required by Executive Director.● Maintained Jubilee’s website (WordPress), Facebook page, and Twitter presence.

Hoboken, Nj

● Managed and edited documents in support of parish’s search for new rector.

Hoboken, Nj

● Wrote requirements for web-based version of 3D’s database of FDA committee members, and detailed procedure/user manual for the new system.● Tested new system functionality, documenting defects and issues.

● Supported and provisioned users on internally-developed applications.● Wrote Requirements/Specifications for project to unify multiple Notes-based provisioning requests onto a single form, reducing time and errors.● Wrote Business Requirements Document/Functional Specification for replacement web-site provisioning tool, restarting stalled project.● Wrote diagnostic test procedures for Tier I support, driving significant increases in one-call resolution.● Coded provisioning scripts for Tivoli Access Manager (TAM).● Automated production of TAM scripts, enabling colleagues without coding experience to provision users.

Led QA & Documentation department for this small start-up.● Rewrote company Business Plan in partnership with founder. ● Tested websites under development.● Wrote test plans, enabling other testers to achieve clear and repeatable results.

Established and led QA department for this e-mail marketing firm.● Edited and rewrote client-facing documents for correctness and clarity.● Defined testing strategies and procedures.● Led testing of application.

QA Analyst for financial applications including FX Block Settlement.● Tested internal-use and client-facing proprietary applications.● Wrote detailed test plans covering all phases of testing.● Established standards for well-formed bug reports, ensuring that developers could find the information they needed quickly and in a consistent order. ● Championed and helped design department’s first issue-tracking system, which enforced those standards.