+ Threat Intelligence: Stay updated with the latest threat intelligence and adjust monitoring strategies accordingly.+ Monitoring: Active monitoring & analysis of logs to identify potential security events. + Patch Management: Review of Patch/Firmware status for all devices.+ Tool Management: Deploy, configure, and manage security tools such as firewall security features, anti-virus software, and SIEM (Security Information and Event Management) solutions.+ Vulnerability Management: Conduct regular vulnerability assessments and penetration tests to identify and mitigate security weaknesses. + Policy Development: Develop, implement, and enforce security policies, procedures, and standards.+ Enforcement: Ensure that the organization's security practices are being actively enforced. + Security Training: Conduct security awareness training programs for employees & clients to educate them on best practices and the importance of information security.+ Phishing Simulations: Organize regular phishing simulation exercises to assess and improve employees' ability to recognize and respond to phishing attempts.+ Reporting: Provide regular reports on security status, incidents, and risks to senior management. Creation of reporting templates for both technicians and end-users.+ Secure Design: Participate in the design and implementation of secure systems upon request to ensure security is built in from the ground up.+ Deployment: Assist with the onboarding of cyber security services.+ IR/BC/DR Planning: Work with IT team to maintain incident response, business continuity, and disaster recovery plans to ensure the organization can continue operations.+ Investigation & Forensics: Conduct detailed investigations into security incidents to determine the cause, extent of damage, and actions required to contain and remediate the threat.+ Vendor Risk Management: Monthly review of any critical security issues involving the technology stack that we use.

+ User support, network administration, and security policies.+ Remote support & VPN configuration+ Provision of product training for end users and customers.+ Skilled in troubleshooting to find solutions to unexpected problems, even under pressure.+ Disaster and standard system recoveries.+ Implementation and maintaining backup solutions.+ In-depth technical knowledge of TCP/IP protocols and networking.+ Familiarity with major application-layer protocols, including SMB, HTTP, SMTP, and DNS.+ Ability to read and understand a packet trace.+ Deployment of intrusion detection/monitoring systems.+ Monitoring and installing Hotfix/Patches for various operating systems in a network.+ Diagnosing issues with networks/servers including Windows Server 2008/2012/2016/2022, TS, Active Directory, Exchange, Routers, Switches, Wireless, Firewalls & Virtual Environments.+ Office 365 Ecosystem

✔ Overseeing a team with both technical and managerial aspects.✔ Scheduling and remote management. ✔ Deployment of intrusion detection/monitoring systems.✔ Maintaining ticketing and remote company software. ✔ Generating reports on productivity, cost analysis, and performance. ✔ Provision of product training for end users, employees and customers.✔ Assisting in the hiring process/interviews. ✔ Monitoring and installing Hotfix/Patches for all operating systems in a network.✔ Ensuring optimal system performance and determining system upgrades/replacement schedules.✔ Ensuring a high value of Customer Support is being provided and maintained.