Rishav Thapa Email & Phone Number

California, United States

Sunnyvale, California, United States

• Directed automotive service operations, managed OEM network management, and coordinated with 3rd party vendor while providing great customer and employee service.
• Identified training needs for service staff, developed tailored training programs and ensured implementation of enhanced technical proficiency and customer service standards.
• Effectively managed internal and external stakeholder relationships.
• Collaborated with sales and manufacturing departments to ensure seamless customer experience and product support.
• Generated reports and provided regular updates to senior management on service center performance, goals and initiatives.
• Stay updated on emerging technologies and products, providing ongoing technical guidance to the service team to ensure adherence to safety regulations, company policies, quality standards for vehicle service and repairs.

Fremont, California, United States

• Collaborated closely with production, process engineers and quality team counterparts to collect accurate data for identifying recurring issues and created short term and long-term controls.
• Led a team of engineering technicians, ensuring the application of proper problem-solving methods to identify root causes and eliminate quality issues.
• Proactively identified improvement opportunities and bridged gaps between processes, general assembly and systems, by monitoring metrics.
• Served as the primary point of contact for technical leaders and technicians for daily projections and implementations.
• Provided effective supervision and coaching to engineering technicians to meet required goals.
• Monitored and ensured compliance with safety regulations among all employees.

Fremont, California, United States

• Developed and implemented daily double handling audits to enhance the sustainability of general assembly across all models, reducing the risk of part mutilation by approximately 50% particularly in high-mutilation rate.
• Collaborated with engineers from various teams within the Quality Engineering department to assist in the design, development and 3D printing of jigs specific to their solutions, focusing on issues related to part.
• Utilized continuous improvement methodologies to engage stakeholders and eliminate waste, thereby improving product quality.
• Compiled and provided reports to engineers to facilitate continuous improvement initiatives, supporting the development and execution of process validations and design experiments to address top failure models.
• Generated and maintained work instructions and procedures for the production process, modifying them as needed.
• Led cross-functional teams in continuous improvement projects and cause analysis activities across all production lines, implementing short-term and long-term countermeasures.

Palo Alto, CA

• Prepared comprehensive repair estimates for service or insurance supplements, ensuring accuracy and adherence to guidelines provided by third-party companies.
• Collaborated with executive management to address customer service concerns, facilitating a seamless return to their vehicles.
• Followed all standard operating procedures (SOP) provided by Tesla and maintained compliance with BAR regulations.
• Conducted thorough cross-referencing of parts schematics and RV versions to ensure accuracy for repairs, escalations, and engineering toolbox sessions.
• Contributed to the development and establishment of lean service processes, enhancing efficiency in service centers.
• Revamped and assisted in the implementation of the Virtual Service Center (VSC), optimizing appointment scheduling readiness for client check-in dates.