Marissa Cervantes Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

Hillsboro, Oregon, United States

Creates a welcoming environment for customers by engaging with them and sharing my knowledge of books while making relevant recommendations.Continuously educating myself on books and the industry.Leverages key campaigns such as Our Monthly Picks, preorders, etc., to hand-sell and engage in conversation with every customer.Identifies key titles and communicates them with the store team on opportunities to tailor the merchandise selection to reflect the community.

Oregon, United States

Hillsboro, Oregon, United States

Phoenix, Arizona

Anticipates customer and store needs by constantly evaluating environment and customers for cues.Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.Delivers legendary customer service to all customers by fostering professional and positive experiences with others by using verbal communication to establish and maintain working relationships.Able to perform multiple tasks, prioritize and manage responsibilities using organizational skills.

Hillsboro, Oregon, United States

Tempe, Arizona

Provides fast, accurate and friendly processing for all customer transactions at Checkout, Customer Service and Store Pickup while providing solutions to customers.Develops strong relationships with customers while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. Engage customers using soft skills while solving issues, providing solutions with fast and accurate processing of transactions.Utilizes all relevant sales tools to drive profitable growth and exceed department and individual goals.

Tempe, Az

Operated a cash register for cash, check and credit card transactions.Stocked and replenished items according to store's needs.Answered customers' questions and addressed problems and complaints in person and via phone.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Offered exceptional customer service to differentiate and promote the company brand.Educated customers on product and service offerings.Helped open and close the store, which included setting up and closing dining area, verifying deposits, and ensuring cashier area was well stocked for next shift.

Chandler, Arizona

Helped an average of 50 customers per day by responding to inquiries and finding products.Stocked, replenished, and organized products with accuracy and efficiency according to store's needs.Ensured proper and attractive merchandise display with strategic placement to maximize purchases. Educated customers on products and brand ethics.Offered exceptional customer service to differentiate and promote the company brand.Educated customers on product and brand ethics.

Casa Grande, Az

Operated a cash register for cash, check and credit card transactions with 98% accuracy.Stocked and replenished items according to store's needs.Offered exceptional customer service to differentiate and promote the company brand.Educated customers on product and service offerings.Communicated with guests to create a ​positive eating experience.

Casa Grande, Az

Seasonal office job held for two years - 2015 & 2016. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Maintained file system and prepared and organized all paper files.Answered and managed incoming and outgoing calls while recording accurate messages.Scheduled appointments for clients with the office employees.

Bachelor Of Science - Bs, Digital Audiences

High School Diploma