Stephanie L.

Stephanie L. Email and Phone Number

Member Service Representative II @ Astrana Health
San Francisco, CA, US
Stephanie L.'s Location
San Francisco, California, United States, United States
About Stephanie L.

Hi everyone!I am a San Francisco State University Alumni! I'm currently in a bilingual member services role @ Astrana Health and taking a data analytics course @ COOP Careers looking to move into data analyst/analyst positions to further my career. I am currently learning and mastering Excel, Sheets, SQL, R and Tableau. I would love to join a team that focuses on building connections & working together to solve issues that would help the general public.

Stephanie L.'s Current Company Details
Astrana Health

Astrana Health

View
Member Service Representative II
San Francisco, CA, US
Website:
astranahealth.com
Employees:
764
Stephanie L. Work Experience Details
  • Astrana Health
    Member Service Representative Ii
    Astrana Health
    San Francisco, Ca, Us
    View
  • Astrana Health
    Member Service Representative
    Astrana Health Jul 2024 - Present
    Alhambra, California, Us
    • Nurture relationships with members of the medical management and provided excellent and prompt service• Respond quickly and promptly towards member’s questions about different areas of their experience with the medical group• Help 100 members per week find and choose doctors within the network to fit their personal and desired needs
    View
  • Saiwaii Ramen
    Waitress
    Saiwaii Ramen Sep 2017 - Jul 2024
    • Served 15 customers per hour, while managing take out orders and phone calls daily• Analyzed customer feedback and ratings to identify common issues and recommended changes to management improving customer experience, resulting in a 20% increase in customer satisfaction• Learned how to create and curate content to build Instagram following of the restaurant
    View
  • Real Food Company
    Cashier
    Real Food Company Apr 2014 - Oct 2016
    San Francisco, Ca, Us
    • Identified and escalated issues appropriately to ensure rapid response to complaints and questions about products• Communicated and assisted coworkers with inventory, reorganization of products, and issues that occurred with the POS system• Demonstrated and explained merchandise, selecting and suggesting options suitable for the customers’ needs, resulting in 75% customer return rate
    View

Stephanie L. Education Details

  • Coop Careers Fellowship
    Coop Careers Fellowship
    Data Analytics Fellow
  • San Francisco State University
    San Francisco State University
    Family And Consumer Sciences/Human Sciences
  • California State University-Sacramento
    California State University-Sacramento
  • City College Of San Francisco
    City College Of San Francisco

Frequently Asked Questions about Stephanie L.

What company does Stephanie L. work for?

Stephanie L. works for Astrana Health

What is Stephanie L.'s role at the current company?

Stephanie L.'s current role is Member Service Representative II.

What schools did Stephanie L. attend?

Stephanie L. attended Coop Careers Fellowship, San Francisco State University, California State University-Sacramento, City College Of San Francisco.

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