Christina May Email & Phone Number

New York, NY, US

Santa Clara, CA, US

• Data analytics and predictive modeling solutions company
• Worked on fine-tuning for generative AI chatbot to handle technician appointment rescheduling conversations with cable customers
• Designed and implemented tools (using Python Streamlit and JavaScript) for expert annotators to interact with and rate chatbot conversations and models; created, ran and presented metrics for quantifying generative.
• Built chat data analysis tool (Python Streamlit) for use by various internal teams for performing clustering, visualization, and classification of chat logs

• An AI business automation company offering digital employees with conversational capabilities
• Implemented intent classification and slot extraction systems for various domain chatbots
• Created paraphrase generation tool for the rapid scaling of a robust corpus of training data
• Researched and made decisions for the end-to-end natural language understanding pipeline with respect to the datasets, libraries, and metrics to be used
• Created demo videos of functionalities and presented to executives and across teams
• Implemented coreference resolution model for chatbots which enabled the bot to understand contextual references to previous conversational turns

New York, NY, US

• A company specializing in specialized customer support chatbot products for large international banks
• Trained, maintained and optimized machine learning based models for intent classification and slot extraction
• Managed and prepared large text datasets for model training, natural language generation, and taxonomies
• Communicated directly with clients to share knowledge on the natural language processing (NLP) pipeline;supported customization of the chatbot for individual business needs
• Performed clustering of production data to produce insights on new services and intents
• Produced model performance tests and wrote client-facing reports with statistics and visualizations to convey key metrics

Miami, Florida, US

• A startup offering sentiment-based insights from twitter for use in stock price prediction algorithms
• Developed Java codebase for text processing and sentiment mining finance domain text
• Scraped up-to-date information on corporations and stocks to populate and continuously update the knowledge base

Falls Church, VA, US

• A research and development lab with a focus on machine translation (civilian contractor)
• Built named entity recognition pipeline used in lab’s submissions in machine translation competitions, which obtained 1st place in closed track Russian to English; co-authored ACL published research paper detailing.
• Built out full Chinese and Russian named entity extraction and recognition pipelines

Master Of Arts, Computational Linguistics

Bachelor'S Degree, Physics; Chinese