Christine Racquel Fernandes Modi Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

 Managing visits and requests for High Priority customers to ensure customer satisfaction. Contacting customers from the database, and ensuring they are aware of their respective KAMs. Solving customers’ queries and issues and securing engagement. Registering customers on Etisalat B2B Portal for billing purposes. Completing Mobile Registrations for.

United Arab Emirates, Dubai

- Hiring the right candidates on the basis of their skills and expertise.- Securing reliable data from internal and external sources for agents to contact.- Analyzing employee performance and preparing performance appraisals.- Increasing productivity by providing required trainings- Developing staff through On-the-Job trainings- Following up with Business.

United Arab Emirates, Abu Dhabi

- Contacting companies and offering Etisalat sim card packages for the organisation.- Upgrading existing internet packages for companies.- Providing end to end resolution for clients and companies. - Ensuring the clients and business’ receive their devices and packages on time.- Acting as a mediator between Etisalat and companies in case of discrepancies..

Mumbai Area, India

- Placing orders for ADSL, Cable and Wireless Modems to be delivered to customer.- Making outbound calls to customers to check regarding modem deliveries and re- deliveries.- Making outbound calls to inform those customers who were not able to get ADSL or Cable connections.- Taking inbound calls and informing technicians and customers about the connection.

Mumbai Area, India

- Taking inbound calls and assisting customer on how to activate Handsets.- Explaining basic troubleshooting steps to customers’ to ensure the Handsets work.- Providing end to end results.- Convincing customers to continue with Vodafone as their network provider.- Consistently meeting and over-achieving monthly targets in terms of AHT, Wrap and standard.

Mumbai Area, India

- Making outbound calls on charged off accounts.- Doing Skip tracings and explaining to customers the debts they owed.- Convincing customers to pay and resolve the outstanding balances on their accounts.- Helping agents on the floor by offering “Second Voice”.- Consistently meeting monthly targets.

Bachelor Of Arts (Ba), Literature

Major: Literature and Psychology

Icse, High School - Commerce

Cbse, Cbse