Served as leading product manager for corporate digital platform that houses 40 applications, serves 40k active business users and delivers high quality data and contents to insurance industry. Collected and evaluated customer needs, and collaborated with cross functional teams to design solutions by making data driven decisions. Created quarterly roadmap for digital platform team and worked with PM to oversee roadmap execution and product/feature delivery. Proposed and managed process to resolve customer production issues to ensure maximized customer satisfaction in a timely fashion• Redesigned and delivered customer communication feature for corporate digital platform and doubled monthly feature usage. Integrated feature with Salesforce system to trigger automatic case creation and routing to reduce process turnaround time by 30% and ensure trackability• Spearheaded platform service upgrade initiatives to reduce platform operational cost by 20%. Initiatives included enhanced user identity and account management features and processes and co-chaired Amazon AWS migrations with Tech Lead for majority of internal and external applications.• Improved user experience to search, consolidate and download loss cost data and contents and increased application user base by 20%. Identified user pool based on user behavior data, conducted user discovery sessions, synthesis user feedback and presented final recommendations of feature enhancements to BU leadership for buy-in. • Created strategic roadmap for digital platform team and oversaw roadmap execution to meet and exceed business unit goals. Led collaborations with cross functional teams to discuss and evolve roadmap periodically by evaluating and incorporating valuable customer feedback and data insights• Drove process improvement and achieved 20% productivity increase by establishing Service Level Agreement based delivery model and standardizing QA procedures to test fundamental platform functionalities.

Responsible for managing, prioritizing and grooming backlogs with dev team for a comprehensive benefit fund management system (V3) serving 100k members and 5,000+ employers, and managing entire product/feature development lifecycle from ideation to launch. Wrote business/technical stories, created screen mockups/system logics and performed data analysis on product/feature usages. Directed dev team throughout implementation to deliver best possible user experience and operational efficiency to end users. • Launched new feature to collect and validate end of year wages for 100k Fund members. Improved efficiency of data collection process by 20% and met time-sensitive legal requirements. • Designed new automatic workflow feature for V3 to integrate with Sales portal to manage registration process for newly organized buildings to shorten process turnaround time by 50% while maintaining existing team structure. • Led in-house dev team and two external vendors to upgrade enterprise-wide ERP system to reduce system operational cost by 40% annually. Managed relationship with vendors to ensure their full understanding on project requirements and deliverables, and ensure acceptable quality according to acceptance criteria during project execution• Implemented an agile development process (SCRUM) to enhance team productivity and shorten project turnaround time by 30%. Successfully transitioned team from Waterfall process to Agile process and helped team adopt main best practices on Agile methodology

Served as main resource to conduct customer and business analysis, and use findings to suggest directions for product/feature evolvements. Led multiple projects to upgrade EHR application and create new features by designing UI/UX, writing functional requirements and creating project plans. Led dev team to establish connectivity with major labs and imaging centers across US (including 3 largest labs – Labcorp, Bioreference and Quest Diagnostics) for medical data exchange. • Established connectivity with 30+ medical laboratories and imaging centers to exchange medical data confirming to HL7 and HIPPA industry standards, leading to 30% business unit revenue increase• Achieved CCHIT certificate (most leading certificate in EHR industry) for company by leading global dev team to implement 20 new features and existing feature enhancements, contributing to 10% increase on number of customers (from 2000+ clinics to 2200+ clinics)• Managed and launched Patient Portal leading to 5000+ patient signups. Conducted market/user research, designed GUI and system logics, defined development roadmap and schedule, collaborated with dev team for execution and determined go-to-market strategy• Eliminated post-launch reworks by proposing and crafting new process to release new features to pilot customers to receive early feedback, leading to 30% decrease on customer complaints. Successfully enlisted 10+ major medical clinics in tri-state area as pilot customers and maintained long term business relationships