Xuan Bui Email & Phone Number

Bellevue, Washington, United States

• Supported Product Managers with customer-facing mobile application migration and developed an innovative documentation process for a team of 20 members.• Identified 80 use cases and delivered a total of 12 user flows to support the application migration effort.• Prototyped a total of 40 screens to use for a new centralized app with approximately 19.5 million customers.• Innovated a novel integration of Airtable and Confluence, increasing the documentation efficiency by 50%.• Designed documentation frameworks and templates across 6 products and drafted a roadmap for future project implementation.

Bothell, Washington, United States

• Improved Digital Certainty Index and Quality Assurance scores by 15% by handling broken links and accessibility errors.• Implemented accurate and timely logging of web support questions and requests to ensure user experience for UW Bothell website users.• Produced and delivered tutorials and training materials for over 15 website editors to ensure new information was updated frequently.• Increased 37.8% website views every week by conducting data-driven analysis of website traffic utilizing UX research methods, Google Analytics, and Google Looker Studio to ensure accessibility and deliver weekly reports for stakeholders.• Reviewed and recommended website modifications based on research trends with stakeholders to improve the user-centered experience.