Customer Experience Management & Research Assistant
Support project management of market research & Customer Experience Management.Independently manage data collection process (online survey) of survey for customers with review from manager.Complete projects for Vexere User experience and customer satisfaction research such as Report BSC Q.4 2022, BSC Q.1 2023, analyzing the feedback of customers in the North about the route (Ha Noi - Ha Giang, Ha Noi - SaPa).Check, evaluate and ensure the quality of promotions, vouchers and VXR User surveys conducted by the Company.Planning to conduct project serving customer experience and business analysis for the company.Support the management of ticket sales via App and website to handle for customers.Collect data and data preparation and connection by Google Sheet. And using transform data about customers for use different type of products and Complete to report for marketing, customer service.Research, analyzed and proposed for marketing team and AM team improve to better reach customers to expand the market.Track and extract data, processing data from Web, App Vexere user to complain analyze customer of vexere user for Power BI and manage daily ticket sales.Planning to conduct project serving departments and business analysis for the company.
