Communication Manager
Current• Lead, manage and develop digital marketing strategy and execution as well as emerging e-commerce tactics and implement across all media (search engine, portal, vertical website, video website, social, UGC, mobile and DSP) through formulating, innovating and managing daily communication with consumers/doctors/pharmacists, online/integrated campaign and robust public relationship• Developed e-commerce business plan, price control tactics, distributor management plan while lead the negotiation and collaboration with B2C e-pharmacies, JD, Suning, e-pharmacy store in TMall to ensure the dynamic growth in all e-commerce channels and the adoption of monthly e-commerce promotional tactics in each platforms securing high quality planning and execution in each initiative• Practically oversaw the data analysis and performance evaluation of all e-commerce related promotion/campaign/material creativeness/training for e-pharmacy customer service team to ensure accurate traffic, high quality brand presence and boosted customer experience with the alignment with all the stakeholders in a win-win case• Managed the 15% brand marketing budget and the 5% brand human resource to maximize ROI result in achieving more than 45% brand annual sales target• Designed and built the closed loop in the digital space by new technology to manage the patient journey from online consultation with professionals, mobile self-diagnosis tool, interaction with brand, O2O purchase to long-term patient management, collaborating with healthcare internet company such as Haodf.com, Guahao.com, pocket pharmacy, pocket doctor and hospital in air• Innovatively and strategically established the brand’s digital ecosystem and patient educational content hub across official websites, official social network, media and KOLs to conduct day-to-day multimedia communication via PC and mobile• Created and developed the first ever digital Continue Medical Education program for company cooperating with dxy.cn