Network:o Configured, upgraded firmware, and maintained clients’ network services i.e. Dell/Cisco switches, routers, FortiGate firewall, wireless networks• Backup Solution:o Provided backup solutions and managed end-to-end backup infrastructureo Strong knowledge of Dell Tape Library, including deployment and configuration.• Servers/Storage/UPS/PDU:o Strong knowledge of Dell servers and its components, including configuration, troubleshooting on hardware issues and perform root-cause analysis.o Installed and configured Windows Server OS/Linux OS.o Provided support for active directory environment.o Provided storage configuration with LUN created and assigned.• Virtualisation:o Installed, configured and upgraded VMware vCenter Server, VMware vSphere Infrastructure Virtualisation suite, Virtual Machines and vSphere Client.o Migrated physical servers to virtual instances using P2V tools like VMWARE converter, deployed virtual machines through templates.o Created clusters, and managed resource pools with High availability.o Performed NAS configuration and resolved networking storage related issues.• Imaging:o Captured and restored gold image using Dell ImageAssist/Acronis True Image, with troubleshooting on software/OS compatibility issues.• Client Devices:o Strong knowledge in Dell Laptop/Desktop hardware, including installation of components and troubleshooting on hardware issues.o Provided support to client users to resolve system issues, malfunctions and software problem etc.• Project management:o Appointed as a project leader to lead multiple projects and programs e.g. deployment of client’s system from banks like UOB or RHB.o Provided technical solutions and support for massive client devices deployment, i.e. SBS Transit, Safra etc.