Freya Xu Email & Phone Number

Shanghai, Shanghai, China

Shanghai

Responsible for order bookings/signings for all the products of SHL1, Accurately reviewing of contractual documents, pricing approval, legal approval and other supporting documents to make sure the orders raised by sales team in CLM/salesforce could be approved by myself to recognize booking/signing by each month end. 2, Assisting finance controller to recognize revenue by issuing the system invoices which need meet certain criteria for products/services/solution deals. Meanwhile, maintaining SOX compliance processes.3, If the orders become dead orders, work with internal team to de-book, credit or write off them during certain period to make sure cleaner bad debt data.4, Analyzing the usage data of the customers in subscriptions/solutions (units/candidates) in Talent Central website to answer the queries from internal teams. Be the focal points to resolve the usage disputes from any customer and adjust the system accordingly.5, As a member of SHL’s global project Athena, I got numerous compliments from the various stakeholders as a key contributing party.

Shanghai City, China

Responsible to handle all the customers for Servomex gas analyzers and systems in China 1, Handle all China customers& channel partners' requests and import contracts of gas analyzers& systems, provide commercial support within the established operating procedures and work with sales team to achieve sales& revenue target monthly.2, Work with US and UK factory to make sure gas analyzers' import to be arranged properly, monitor the US and UK factory's delivery status and update to customers (different incoterms, different operation), Chase and prepare related documents for shipments.3, Liaise with customers and finance team to ensure that payment are made and received timely, and the bank guarantee bond is opened timely.4, Use SAP sales module to complete the order entry, delivery and billing to deliver the products and services to meet a high level of customer satisfaction and update the sales opportunity result in sales force, and etc.5, Work with China and UK compliance officer to ensure whole procedure compliance with applicable regulation including export compliance, proper record-keeping and internal audit controls

Shanghai City, China

Business Operation Analyst, CIO Services AP&GCG (formerly GMU) & Team Lead to Contractor Control Desk in WW CIO office.1, Team leader: Lead 2 members(1 later) in Slovakia and meanwhile handle partial of the teamwork. We report to a mgr in US(Slovakia later) functionally for this responsibility. 2, Project Analysis Reporting: Collect the raw data from TEM in Malaysia, use excel and Cognos(IBM's analytics tool) to produce the analysis report about how much IBM spend in networking(data& voice part) from different trends across AP& GCG(used to be GMU) and distribute the report to the GMT IT leaders. Be a focal point for all the questions about that analysis report.3, Other internal projects

Shanghai City, China

Responsible to handle >USD500k contracts for GTS customers in East and South China1, Contract Review: Check all the supporting docs of the project based services contract’s signing and make sure it complies with all the auditing guidelines and adhere to all established processes and then book the contract in SAP2, PR/PO and other internal orders’ raise: Check the cost, approver delegation and other checking points which are required by process to book the vendor services, hardware, software or IBM foreign entity’s services in the system in a timely manner3, Customer billing& vendor payment confirmation: Work with PM to make sure all the specified documents could be signed by the customer/vendor prior to internal system’s deadline so that the customer’s billing could be issued and vendor’s payment could be paid in full compliance with the standard process4, SAP go-live: Be one of the 1st users of IBM’s global project of blue harmony (SAP)’s go-live to connect SAP to the daily job. Work with related departments to figure out how to register& proceed contracts, billing etc and share them with the team.5, Coordination: Lead the cross-business projects to be fulfilled effectively and efficiently via inspiring sales, finance, pricers, bid mgrs, project mgrs and other colleagues to work together for the same goal thru con-call or other means.6, Signing& Revenue booking operation: Work with finance/sales/PM to make sure the new contracts’ TCV signing and delivery’s revenue will be booked in SAP by each month/quarter end.

Shanghai City, China

J.T. Baker Chemical Products Trading (Shanghai) Co., Ltd is one of the business groups of Covidien.Responsible to provide inside sales support and assistance to sales team and customers in China (functioned as buyer, customer service, logistics and admin):1. Work with Asia HQ office in Malaysia to set up the new office in Shanghai as a customer service specialist2. Be a participant in preparation of SAP B1 system’s go-live

Shanghai City, China

Act As the Single Point Contact for all GE Energy Services Parts Customers in Central China1. Quotation& contract mgt: Manage and track quote, process order conversions, and manage order fulfillment with full compliance to the established commercial and order fulfillment process2. Parts import contract preparation& signing: A preparer in the contract of turbine spare parts’ import. Negotiate with the customers about contract terms for small deals in turbine spare parts import. Make sure all the contracts coming from sales/self are to GE's standard process before sending them for signature.3, China sales meeting: Join China sales meeting on the weekly basis to discuss opportunities and update delivery status of the on-going deals.4. Coordinate sales target achievement: Collaborate with China sales team and smartly combine Inco terms of import shipment with revenue recognition, connect L/C or T/T to payment collection effectively to achieve the sales target of each quarter. 5. Fulfillment Coordination: Liaise with customers and GE fulfillment team in Hungary to ensure smooth order fulfillment activities, including tracking quotation generation, contract booking, logistics from USA and EU warehouse, material supply and documentations 6. Customer issues’ follow-up: Align with extended internal GE team (Field engineers, service shop personnel, black belt etc.) located in different countries to ensure product technical issues raised by the customers are addressed and resolved in a timely manner7. Drive customer’s issue to closure: Take the lead and ownership to drive customers’ issues (Account receivables, wrong shipments, warranties) to closure. 8. 1st RMB deal’s participant: Collaborated with GE’s internal depts. in US/Singapore/Hungary/China& the customer to have finished the 1st RMB currency deal in core power generator business’s history in China

Shanghai City, China

Collaborated with customers and various internal depts. to finish the project of cylinder holding to make sure the original database’s accuracy for SAP’s go-live.

Shanghai City, China

Act as a business contact window of Apple Computer Europe for Macbook Pro Laptop's export: 1.Handle daily export shipment to Europe (EMEA): Make computers& standalone kits’ shipment forecasts for carriers(TNT, K&N, Expeditors, Bax global, etc.), export dept. and Apple’s logistic team and meanwhile, handle the shipments related issues, such as the customs' inspection. 2. Make supply plan: Work out the weekly demands with Apple per MPS (main production schedule) and allocation (temporarily schedule), then release them to PMC to check whether they could be covered. If there is any material shortage, chase the buyer to get the earliest ETA to fulfill the factory’s production plan.3. Handle daily English con-call with Apple: Representing Quanta to attend daily English conference call with Apple EMEA to go through the status of daily shipments, build plan, materials and some other unexpected events (such as quality issue) and update the actions from Quanta’s side4. Inventory management: Clear up the idle inventory with Apple on a regular basis. Handle the consignment and expedite call-off PO from Apple side to reduce consignment’s inventory and convert them into actual sales.5. A WW role in Macbook Pro laptop’s ramp period: work with my mgr to make the whole team's production plan(AMR,EMEA&APAJ), analyze the inventory& future supply status of common and localized materials, join Apple WW planning call in English to discuss input, packout& shipment plan and the potential materials' shortage. Collaborate with PMC to make sure all the production related will be implemented timely off-line.6. Ensure timely settlement of payment: Make commercial invoices to Apple in SAP, Make sure they will be paid on time according to the contract term. 7. Maintain master data: Maintain master data (price, P/N) in SAP&EDI transmission system monthly to ensure the PO acceptance smoothly

Minor, International Economics And Trade

Bachelor, Law